SAP completed its $8.3 billion acquisition of Concur a little over five years ago. The deal made more than a few industry professionals groan. Since then, Concur faced outages, new competition, complaints about customer service and other criticism. Despite it all, Concur nearly tripled revenues and grew headcount by more than one-third, according to SAP financial filings.

During the past five years, Concur delivered . . .

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