Serko Accelerates Bid To Shore Up Travel Management Company Continuity Through Platform, Commission Plays

Like some other industry suppliers, Serko is waiving certain introductory fees for its services amid the coronavirus pandemic. An initiative like that is trickier than it would seem, since there's always a cynic or two to call it opportunistic. Anyone who knows Serko co-founder and CEO Darrin Grafton, though, should know his aim is true. This has clearly hit him hard.

"Last night I cried, and it's okay," Grafton wrote on LinkedIn March 19.

In subsequent communications with The Company Dime, Grafton called this "the most personally upsetting time in . . .

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Jay Campbell

Author: Jay Campbell

Jay Campbell in 2004 created travel business newsletter The Beat, in 2006 co-founded Travel Procurement magazine and in 2010 integrated them with Business Travel News. He served as editorial director until 2013. Jay made his travel industry media debut in 1993 at the Air Travel Journal of Boston while earning his undergraduate degree in journalism at Boston University.
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