In the real world, contracts are a necessary evil. They require too many eyes and are full of unintelligible language. They can leave too much room for interpretation. Some are designed ideally to never be used, in the legal sense.

Let's say your company commits volume to a supplier in exchange for a discounted rate. You need to review your firm's performance. Adjustments may be made. Administrative cost is apparent. Or say your online booking tool goes down. It's a bad outage, and you have a service-level agreement in which compensation is due. What happens? Probably . . .

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