Aiming to educate people who are new to the industry or a particular concept. See also: Glossary.
Raise your hand if you heard about the business traveler who thought their travel management company was Concur. As Concur co-founder Steve Singh helms a variation on the theme at Spotnana, everyone nowadays is bigger on branding. “Our TMC customers really make the decision on how they think about branding,” said Singh, Spotnana’s CEO and…
Preferred agreements should never be signed and forgotten. To continuously improve their relationships, savvy corporate travel buyers and sellers commit to regular dialogue, including business performance reviews. These face-to-face meetings, often conducted quarterly with airlines, hotel companies and travel management companies, are integral to supplier relationship management. They allow the two sides to track performance…
Switching between corporate travel management companies can spell trouble. Many don’t even attempt it. Inertia is the incumbent’s friend. To avoid de-implementation becoming an afterthought and then a headache, buyers are wise to contemplate it on the front end. In a November report preliminarily objecting to Amex GBT’s proposed purchase of CWT, the U.K. Competition…
When embarking on corporate travel card request for proposals processes, buyers should leave plenty of time for preparation and hiccups. That was a cornerstone among the recommendations shared on a Nov. 1 webinar by members of GBTA’s payment committee as they walked through their updated RFP template. They advised buyers to conduct early self-reflection to…
Why do travel management professionals care whether travelers book hotel stays at the same time as flights? There are pragmatic and financial reasons, and several methods to close the loop. Hotel attachment occurs when a lodging booking happens with an air booking, either through an agent or a designated booking tool. The higher the ratio,…
Marriott International is pushing corporate rates for 2025 that lack last-room availability guarantees that, at least in key destinations, some buyers consider essential. Already, LRA rates are not always honored across the industry and don’t always provide sufficient savings compared with other negotiated rates, prompting some to wonder whether they’re worth the effort. Acknowledging a…
The concept of “lowest logical fare” has always been open to interpretation. Traditionally, it’s the cheapest, in-policy fare returned when the traveler or travel agent searches in a booking system. But various market dynamics are making it harder to pin down, prompting industry professionals to reconsider it. New challenges in point-of-sale shopping comparisons due to…
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