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Aiming to educate people who are new to the industry or a particular concept.

Corporate Travel’s Key Performance Indicators Adapt To Updated Priorities

Corporate Travel’s Key Performance Indicators Adapt To Updated Priorities

Cost control remains corporate travel management’s cornerstone, but shifts in the relationships between employers and their people (and the planet) brought updated metrics to the fore. Newer key performance indicators on satisfaction and sustainability increasingly accompany negotiated savings in the assessment toolkit. Measuring program compliance continues to underpin multiple priorities. According to buyers and consultants,…

Industry Seeks Happy Medium On Airline Order Change Notifications
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Industry Seeks Happy Medium On Airline Order Change Notifications

As airlines began developing the New Distribution Capability more than a decade ago, they needed a way to communicate flight changes and other events to parties including travel agencies. Global distribution systems have queues for schedule adjustments and the like that agencies routinely deal with; NDC is different because the systems of record are run…

Rethinking Agent Productivity In The NDC Era
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Rethinking Agent Productivity In The NDC Era

How should travel counselor productivity be measured? It’s a key consideration as corporate travel program managers assess their capacity needs. Unfortunately, the answer isn’t straightforward, particularly in light of the expansion of the New Distribution Capability protocol. Transactions involving NDC generally require more time for servicing and, at least for now in some configurations, get…

Tracking Distribution Programs At Top Business-Focused Airlines (A Guide)
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Tracking Distribution Programs At Top Business-Focused Airlines (A Guide)

American Airlines is reeling in the more aggressive parts of its erstwhile distribution plan, but it’s not abandoning the New Distribution Capability. While other carriers around the globe delay or soften their strategies, they and others are pressing ahead with alternative distribution programs. In some cases, they’re adding or raising fees on traditional global distribution…

Explainer: Configuring Travel Management Company Services

Explainer: Configuring Travel Management Company Services

The primary choices for a travel management company servicing model have been the same for decades. The set of players providing the service has changed through M&A among existing providers and the emergence of new ones while improving technology allows for different flavors like virtual and hybrid-working agents. The most significant change affecting customer decisions…

Explainer: Airline Class-Of-Service Policies
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Explainer: Airline Class-Of-Service Policies

Class of service policies for air travel are among the most common elements of corporate travel programs. Products of a tug of war between spend management and employee wellbeing, they’re sometimes perceived as reflecting a company’s generosity and attention to human assets. There are multiple ways to construct such a policy.  Flight duration is a…

Explainer: The Do’s And Don’ts Of Corporate Travel Benchmarking
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Explainer: The Do’s And Don’ts Of Corporate Travel Benchmarking

Travel management is always all about data, but what does it say? Benchmarks can provide many answers, putting a program’s effectiveness into context, but obtaining good ones and using them effectively may be harder than it seems. The Company Dime asked more than a dozen travel managers and industry consultants to discuss the best practices….

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