Aiming to educate people who are new to the industry or a particular concept. See also: Glossary.
Atlanta — In addition to providing a venue for emotional expression about airline distribution changes, the Global Business Travel Association’s convention here last month offered a platform for blueprint-making. Voicing concern about industry pros who may think — at their peril — that American Airlines backing off means they can, too, more than a dozen…
Atlanta — The GBTA Foundation and GBTA Sustainability Committee in June published sustainable procurement standards for lodging. They followed a similar resource made available in March for air travel sourcing. Some of those involved in creating the lodging standards spoke here last month during panel discussions at GBTA’s annual convention. The critical message was to…
Atlanta — With almost no exceptions, corporate travel managers do not have fond memories of their experiences with the New Distribution Capability. Amy Hunke, senior manager of travel and meetings at Ametek and president of GBTA Michigan, described her experience as “quite horrific.” Addressing buyers during a GBTA convention panel about NDC here last month,…
Cost control remains corporate travel management’s cornerstone, but shifts in the relationships between employers and their people (and the planet) brought updated metrics to the fore. Newer key performance indicators on satisfaction and sustainability increasingly accompany negotiated savings in the assessment toolkit. Measuring program compliance continues to underpin multiple priorities. According to buyers and consultants,…
As airlines began developing the New Distribution Capability more than a decade ago, they needed a way to communicate flight changes and other events to parties including travel agencies. Global distribution systems have queues for schedule adjustments and the like that agencies routinely deal with; NDC is different because the systems of record are run…
How should travel counselor productivity be measured? It’s a key consideration as corporate travel program managers assess their capacity needs. Unfortunately, the answer isn’t straightforward, particularly in light of the expansion of the New Distribution Capability protocol. Transactions involving NDC generally require more time for servicing and, at least for now in some configurations, get…
Last updated: Dec. 9, 2024. See an error, omission or need for an addition? Please let us know. American Airlines is reeling in the more aggressive parts of its erstwhile distribution plan, but it’s not abandoning the New Distribution Capability. While other carriers around the globe delay or soften their strategies, they and others are…
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