Aiming to educate people who are new to the industry or a particular concept. See also: Glossary.
The primary choices for a travel management company servicing model have been the same for decades. The set of players providing the service has changed through M&A among existing providers and the emergence of new ones while improving technology allows for different flavors like virtual and hybrid-working agents. The most significant change affecting customer decisions…
Class of service policies for air travel are among the most common elements of corporate travel programs. Products of a tug of war between spend management and employee wellbeing, they’re sometimes perceived as reflecting a company’s generosity and attention to human assets. There are multiple ways to construct such a policy. Flight duration is a…
Travel management is always all about data, but what does it say? Benchmarks can provide many answers, putting a program’s effectiveness into context, but obtaining good ones and using them effectively may be harder than it seems. The Company Dime asked more than a dozen travel managers and industry consultants to discuss the best practices….
AmTrav CEO Jeff Klee caused a stir with a Jan. 29 column in which he relayed an anecdote about a customer of a large travel management company hearing from a travel advisor that their “booking tool withholds some flight options on purpose in order to drive more revenue from phone calls.” Reactions from multiple executive-level…
Consulting services for corporate travel program management are popping up everywhere. Even suppliers like Delta Air Lines and Mastercard are ready to help. Incumbents include special divisions of travel management companies, individuals, boutique firms and some of the world’s largest consultancies. How does an organization choose? Primarily, it’s about how well the consultant’s subject matter…
American Airlines last month announced it became the first entity to purchase carbon removal credits from Graphyte, a startup that will dry, convert and bury biomass. According to Graphyte, the permanent removal and storage of CO2 as part of its “carbon casting” process uses less energy than other carbon capture technologies. It starts with biomass…
[UPDATE, Jan. 11, 2024: Hertz Global Holdings will sell about 20,000 electric vehicles from its U.S. fleet, representing about one-third of its worldwide EV inventory. The disposition will affect multiple makes and models. Hertz will reinvest a portion of the funds from the sales into buying internal combustion engine vehicles “to meet customer demand.” The…
End of content
End of content
