‘That’s Off’: AA Admits Failures, Employs Bain To Assess Damage As Raja Departs
[UPDATE, May 30, 2024: An article published by Bloomberg said the Bain project uncovered criticism of former chief commercial officer Vasu Raja, suggesting the resulting report led to his dismissal.] American Airlines is doing a U-turn. Speaking Wednesday morning at an investor conference, CEO Robert Isom blamed revenue weakness on capacity planning that didn’t match demand and…