Tag Archives: agent desktop

Updates: Moscovici To College; Travel And Transport Enhances Agent Tool; Latest On Startups; Travel Leaders Corporate Renews Data Practice

By | March 6, 2018

Sometimes the things we write about peter out. Sometimes more developments happen, but they don’t warrant an entirely new article. In other cases, something unexpected or counterintuitive is noteworthy in its continuance. Hence, the Updates post. Click to jump to info on the latest from a rare collegiate program focused on corporate travel, enhancements for Travel and Transport’s agent desktop… Read More »

Travel and Transport Augments Agent Desktop With New Information System

By | March 2, 2017

[UPDATE, March 7, 2018: We published new information about this topic here.] Two-thirds of Travel and Transport’s client bookings go through self-booking tools. Why, then, did the travel management company spend time and money building out technology at the travel agent point of sale? It’s because the rest often are the most important or tricky bookings. Better-informed and… Read More »

Why It’s Difficult To Update Travel Agent Desktops

By | November 30, 2016

New York — It’s easy to make fun of the traditional “green” screens that travel agents use, but it’s really hard to replace them. Executives with large travel management companies deposed for the US Airways v. Sabre lawsuit, now in trial here, pointed to tens of millions of reasons. “It was a money pit,” said BCD Travel EVP Rose… Read More »