As airlines began developing the New Distribution Capability more than a decade ago, they needed a way to communicate flight changes and other events to parties including travel agencies. Global distribution systems have queues for schedule adjustments and the like that agencies routinely deal with; NDC is different because the systems of record are run…
American Airlines is reeling in the more aggressive parts of its erstwhile distribution plan, but it’s not abandoning the New Distribution Capability. While other carriers around the globe delay or soften their strategies, they and others are pressing ahead with alternative distribution programs. In some cases, they’re adding or raising fees on traditional global distribution…
In April, 85 percent of more than 600 buyer and supplier respondents told GBTA they “like” or “love” working in the business travel industry. “Once you’re in it, no matter how hard you try, you don’t leave,” said GBTA VP of education and engagement Jill Koronkiewicz. “You keep coming back. It’s inclusive and welcoming; there…
Washington, D.C. — There’s a darker side of sustainability in the airline industry, and attendees to an ARC/ATPCo event here got glimpses from those on the inside. It’s not all about headline-grabbing greenwashing. Profit-minded motivations drive different interpretations of sustainability data and can hamper efforts to make offsets and SAF contributions more accessible to already-confused…
On Tuesday, Air Canada told corporate clients they no longer had to pay its surcharge for bookings made using traditional EDIFACT protocols, at least for the time being. The change acknowledges that the corporate travel community was not ready to adopt surcharge-free NDC channels that Air Canada initiated with global distribution system providers during the…
“I’m gravely concerned.” Jeffrey Verman’s 26-year-old travel agency has been through multiple crises. The hit he expects from NDC-enabled airline programs is extra bitter, coming as it will from business partners rather than a virus or terrorist. “I survived 9/11, SARS, recessions, wars,” said Verman, CEO of Toronto-based Plus Travel Group, which is handling about…
With the New Distribution Capability, Air Canada wants to have and eat its cake. During a Tuesday press briefing, executives took pains to distance themselves from the approaches of some other airlines, most recently American, and the resulting criticisms for forcing distribution change. Their words were paradoxical. Air Canada execs want a “smooth transition” that’s…
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