American Airlines is reeling in the more aggressive parts of its erstwhile distribution plan, but it’s not abandoning the New Distribution Capability. While other carriers around the globe delay or soften their strategies, they and others are pressing ahead with alternative distribution programs. In some cases, they’re adding or raising fees on traditional global distribution…
With cost savings from NDC “not turning out to be what it was meant to be,” Air France’s chief commercial officer last week lambasted American Airlines‘ distribution plan. “American Airlines is leading the way — they think they’re leading the way — in new distribution strategies,” said Angus Clarke during an Air France-KLM Group investor…
Delta Air Lines has until July 28 to respond to a federal class-action lawsuit accusing it of misrepresenting its environmental impact. Meanwhile, 23 consumer advocacy groups from 19 countries last week made similar greenwashing accusations against 17 airlines in Europe. Part of the European Consumer Organisation (BEUC), the groups told the European Commission that “misleading…
Continuing its efforts to help standardize the “development of robust and scalable NDC connections specifically designed for business travel,” American Express Global Business Travel on Monday made public its Minimum Marketable Product document. The MMP is an evolving framework that describes the “capabilities needed for NDC to work successfully for business travel.” It currently lists…
We broke the news on December 1 but it’s still sinking in. After hearing no mention of it on investor calls, we tried to contact the loquacious JPMorgan Chase analyst Jamie Baker to talk about it. We didn’t get a hold of him. This week, Baker told AA, “It feels as if you are taking…
American Airlines is assembling a special servicing desk to help travel agencies with “NDC bookings,” a spokesperson confirmed. AA’s plan to make upwards of 40 percent of its content non-bookable through legacy indirect distribution has generated apprehension regarding post-booking tasks. How will TMCs deliver sufficient service when new connections between themselves, the airline and global…
American Express Global Business Travel developed guidance for a “minimum marketable product” using New Distribution Capability-compliant connections with airlines and distribution partners. The MMP has 162 use cases and helps demonstrate the depth of change management underway in airline distribution and retailing. GBT, which eventually may donate the “living document” to the industry, has shared…
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