Delta Air Lines has until July 28 to respond to a federal class-action lawsuit accusing it of misrepresenting its environmental impact. Meanwhile, 23 consumer advocacy groups from 19 countries last week made similar greenwashing accusations against 17 airlines in Europe. Part of the European Consumer Organisation (BEUC), the groups told the European Commission that “misleading…
Continuing its efforts to help standardize the “development of robust and scalable NDC connections specifically designed for business travel,” American Express Global Business Travel on Monday made public its Minimum Marketable Product document. The MMP is an evolving framework that describes the “capabilities needed for NDC to work successfully for business travel.” It currently lists…
We broke the news on December 1 but it’s still sinking in. After hearing no mention of it on investor calls, we tried to contact the loquacious JPMorgan Chase analyst Jamie Baker to talk about it. We didn’t get a hold of him. This week, Baker told AA, “It feels as if you are taking…
American Airlines is assembling a special servicing desk to help travel agencies with “NDC bookings,” a spokesperson confirmed. AA’s plan to make upwards of 40 percent of its content non-bookable through legacy indirect distribution has generated apprehension regarding post-booking tasks. How will TMCs deliver sufficient service when new connections between themselves, the airline and global…
American Express Global Business Travel developed guidance for a “minimum marketable product” using New Distribution Capability-compliant connections with airlines and distribution partners. The MMP has 162 use cases and helps demonstrate the depth of change management underway in airline distribution and retailing. GBT, which eventually may donate the “living document” to the industry, has shared…
Delta Air Lines last year began inserting language into corporate contracts that commits both parties to environmental sustainability improvements and discussions about related policies. The wording is intentionally imprecise, according to a Delta executive, who described it as a “conversation starter.” It wouldn’t commit companies to any specific metrics or targets. “Each party is committed…
A spokesperson for Air France-KLM on Monday said the airline group revoked authorization for Flight Centre subsidiary 3Mundi to sell its tickets. They cited “irregularities” and referenced the need to maintain fare transparency for customers. Flight Centre Travel Group acquired some of 3Mundi in 2017 and the rest in 2019 as part of a European…
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