Amadeus

GetGoing Gains In Mission To Improve Agent Hotel Shopping

[UPDATE, Jan. 28, 2016: BCD Travel announced it acquired GetGoing, including its San Francisco and Kiev-based product and engineering teams. Co-founder Alek Vernitsky joined BCD as SVP, product strategy, reporting to EVP of supplier relations and global strategic sourcing Rose Stratford.] About four in ten surveyed Canadian and U.S. business travelers at companies with travel policies said…

The Struggle To Improve Hotel Shopping In Online Booking Tools

Industry opinion on what it’s like to shop for hotels in corporate booking tools falls somewhere between cumbersome and atrocious. Inexperienced travelers or those with few preferences might call it good enough. Travel managers don’t. They want improvements, and some have given up on providers delivering them. Not so fast, say developers including Amadeus, Deem, Egencia…

Amadeus, Air Canada Reconcile

[UPDATE, Nov. 2, 2017: We published new information related to this article here.] [UPDATE, March 8, 2017: Amadeus-connected travel agencies in Canada and the United States now can “seamlessly access and book” Air Canada’s Preferred and Advance paid seats, according to the global distribution system operator. Agents within their standard workflow can use seat maps…

Lufthansa Remodels Corporate Travel Distribution With New Fee, Direct Play

Lufthansa Group in September will add a 16 euro per-ticket surcharge to bookings made through global distribution systems. The idea is to lower distribution costs by encouraging customers to use direct channels. The strategy dismantles agreements that required the airlines to include all fares and inventory in the systems. Corporate accounts instead can have travelers book on the group’s airline…

Amadeus, Lufthansa ‘Personalizing’ Benefits For Corporate Accounts

Personalization. It’s not just for people anymore. Lufthansa is using Amadeus technology to offer product and service add-ons to passengers based on where they work rather than who they are. The capability applies in direct and indirect channels, including travel management companies that use Amadeus or integrate using Web services. Negotiated discounts are not the…

In North America Push, Amadeus E-Travel Signs Southwest

Amadeus confirmed plans to boost its e-Travel Management corporate booking tool in North America. It’s starting with a “multi-year” deal struck this month to access Southwest Airlines inventory and fares “in the coming months.” The carrier also would be available worldwide in e-Travel and the Amadeus i:FAO cytric booking tool and mobile app popular in Germany. The…

Years Of Consolidation Gave Concur Market Power, But No Monopoly

You may have read that as SAP swallows Concur, business travel innovation goes down with it. This is absurd. Concur is much more an expense management software company than a business travel company. Is it innovative? Yes, but that’s not how it got its travel cred. Concur has no monopoly on ingenuity and now, perhaps…

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