Due to the pandemic, global airline capacity fell by 58 percent last year compared with 2019, according to IATA. In the first week of this year, the number of scheduled flights worldwide was down 44 percent. Steep declines in airline capacity exacerbated an old industry problem: the inability of passengers to reach destinations aboard their…
The pandemic stopped most business travel, but it did not end the relentless and historically futile quest for an online-first intermediary that attracts and keeps loads of small-to-midsized business clients. While many such companies use local corporate travel agencies and some use global ones, a lot of them book with suppliers or consumer-oriented online travel…
Buying Ovation Travel Group boosts American Express Global Business Travel’s high-touch service. Ovation made a name for itself in that area and sometimes provides travel and related services to executives at companies that use other TMCs for the rank and file. In the current environment, higher levels of agency support could help more people get…
One goal of the United Airlines distribution strategy is to move corporate clients away from price as a differentiator. It’s still in the early days of that, but recent tests with SAP Concur Travel and other channels promise an environment where product and service benefits play an equal or bigger role than discounts in client…
Last year, business travel professionals talked a lot about the fees that travel management companies charge their corporate clients — some saying they needed to evolve. The discussion continued into 2021, including via a new report from The BTA in the United Kingdom. Like many of last year’s conversations, the report didn’t say a lot…
Pundits are kicking around when and whether business travel will recover, but the pivotal question is how. It’s all about cooperation. Teamwork has had mixed success this year at the industry and federal levels. Days away from the psychological clean slate of 2021, Mike McCormick’s Travel Again released a framework for recovery. Backed by the…
As the pandemic emerged and unused airline tickets piled up, UATP became a popular way to store the credit for future use. If you’re confused about the timeframes, fees and minimum funds required, you are not alone. They vary from one airline to the next. For its program, United will reintroduce fees starting next month….
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