American Airlines

For Deem And Others, Accessibility Is About Leveraging Mobile, Standards And Big Tech

As corporate travel event organizers and information providers continued to highlight Diversity, Equity and Inclusion, the needs of travelers with disabilities this year came to the fore. The BTN Group this summer ran an online event diving into the challenges of accessibility in travel. The topic found its way to other trade publications and one…

Delta Attack On SAP Concur Epitomizes Growing Impatience In Airline Distribution

With uncharacteristic bluntness, two key providers in corporate travel this month separately identified inhibitors to progress. A Delta distribution exec urged buyers to pressure SAP Concur to get its act together. Sabre leaders criticized widely used corporate airfare policies as archaic. And it’s not just them; perhaps the pandemic is a boon for plain speaking….

How Frequent Flier Programs Are Changing In A Changed World

Loyalty programs can work against managed travel goals when individual travelers and their employers don’t have the same preferred travel suppliers. But incentives for leisure time can also help reinforce corporate rules when there is alignment. The following article by Julie Weed highlights recent changes including the de-emphasis of mileage runs. The pandemic made an…

Using Your Face At The Airport To Drop A Bag And Save Two Minutes Is Just An Appetizer

Delta Air Lines said its new dedicated biometric baggage drop at Atlanta Hartsfield Jackson International Airport could shave two minutes from the curb-to-plane trek. The technology behind the facial recognition system promises a much bigger wow factor for businesses and travelers in the near future. The Covid-19 pandemic accelerated global adoption of touchless interactions at…

United Enlists ATPCO And Volaro To Streamline Corporate Negotiated Fare Filing

Like the rest of the airline, United’s fare filing team shrank as a result of the pandemic. Fortunately for United, it already was looking at an ATPCO service meant to streamline that aspect of the contract management process. Built with Scotland-based tech firm Volaro in 2015, the Express Contracts system removes much of the manual…

Reporter’s Notebook: Sustainability Stories

The steady stream of sustainability-related announcements this year became something of a deluge from all corners last month. It’s not only travel suppliers looking to enhance their green credibility. In growing numbers, corporate buyers and program managers appear ready to walk the walk. Click through to read about the latest corporate travel cutbacks from green-minded…

Air Booking Displays Need To Accommodate Retailing, But How Is Anyone’s Guess

Airline distribution expert Cory Garner last week contemplated whether or not “product-based” airline displays were compatible with the indirect distribution channel favored by corporate travel programs. It’s very difficult, he said, and getting it done requires “a lot of alignment and consultation amongst the various stakeholders.” Those are not hallmarks of the historical relationships between…

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