American Airlines

Flight Attendants’ Hellish Summer: ‘I Don’t Even Feel Like A Human’

By Tacey Rychter, social editor for the Travel section of The New York Times. As stranded Spirit Airlines travelers grew desperate at San Juan Airport in Puerto Rico during a chaotic night of cancellations on Aug. 1, banging on a gate door and yelling at staff, police officers rounded up the airline’s cabin crews to…

Direct Airline Booking Took Share From Indirect During The Pandemic, But Will It Last?

As a percentage of airline passengers boarded globally, those who booked via global distribution systems in the years leading up to the pandemic roughly equaled those who booked directly with carriers. That changed when corporate travel all but evaporated. Leisure travelers booking on airline websites took a greater share, and the balance isn’t back. Whether…

AA-Sabre Lawsuit: Can Air Travel Comparison Shopping And Retailing Play Nice?

Sabre on Friday rejected American Airlines’ claims that the GDS operator’s new airline shopping display biases against the carrier and breaches their contract. In their court filings in Tarrant County, Texas, the parties offered contradictory commentary and argued about the nuances of their agreement. The bigger picture, though, is one of airlines and distributors at…

Management Highbrows Bid Adieu To The ‘Road Warrior’ Mentality For Business-To-Business Sales

Old habits may die hard, but they’re no match for a pandemic. According to consulting firms like Bain & Co., travel for business-to-business sales is at risk as organizations, at long last, overcome inertia to tackle a challenging but profitable transformation to virtual selling. Recent research suggests that B2B buyers and sellers are more comfortable…

Big Airlines, Card Companies Build ‘Airport Lounges Of Tomorrow’

With unruly passengers, fears of virus transmission and understaffed airport concessions, a quiet place to sit, work and eat can go a long way. American, Delta and United airlines within the next few months will reopen nearly all domestic airport lounges. Card companies Chase and Capital One are preparing brand new airport clubs, competing with…

AA Sues Sabre, Claiming New Storefront Favors Delta

American Airlines took Sabre to court over the latter’s new deal with Delta. Filed Tuesday afternoon in Texas, the breach of contract suit alleges that Sabre’s new storefront favors Delta by “omitting, hiding or misrepresenting American’s products.” The airline also took issue with the related “value-based” pricing model, which it alleged would “result in a…

Huge Pool Of Candidates Pledges Transparency, Global View On GBTA Board

Thanks to the pandemic, newly approved bylaws and turnover on the Global Business Travel Association board, 2021 will usher in a new era for the association. The membership has called for change, and two dozen industry professionals are vying for eight open board seats in elections that will run June 21 to July 19. The…

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