An American Airlines exec said the carrier’s new loyalty program rewarding both travelers and employers was squarely focused on small and medium-sized enterprises. But buyer anecdotes and the company’s own program materials tell a different story. Moreover, that the program is available only on website or mobile app bookings was seen as a slap in…
At the end of September, Travelport reduced its workforce. Sources said the cut was about 10 percent of employees. A media relations official declined to address that figure. “Our goal is to be the industry’s most effective and efficient company, delivering the best technology that enables our customers to be the most modern retailers,” the…
United Airlines last month informed travel management companies of significant cutbacks in certain commission programs, according to several industry sources. A press official with the airline declined to comment. The impact varied across several travel distributors reached by The Company Dime. One TMC source said they had not heard about United’s changes; another said negotiations…
Asked how corporate travel buyers should deal with fares found outside preferred booking channels, Cisco senior global procurement service leader for travel and card Carlos Almendros said, “You’ll get a different answer for every buyer.” Travel managers also speaking at the Global Business Travel Association convention last month supported the variety of approaches and considered…
While the latest sales reorg at American Airlines appears to dim any hopes for the carrier reversing its shift away from managed corporate travel, an important entity won’t rule out the notion: American Airlines. “If managed corporate travel becomes a bigger share of the pie, we will quickly add back resources to support that growth,”…
Travel Leaders Corporate confirmed that as of Sept. 5, it opened to clients New Distribution Capability-based bookings on participating airlines, through enabled agent and self-booking channels, for no additional cost. During a Tuesday interview, Travel Leaders Corporate president Michael Boult acknowledged concerns and criticisms of NDC but said that doing what’s best for the client…
RTX, the $67 billion multinational aerospace and defense conglomerate, mainly uses American Airlines. It’s been … difficult. RTX associate director for travel Colleen Kearney at the GBTA convention last month said the company was “actively managing against what’s happening in the industry,” but that’s “not easy, by any means.” “By far” RTX’s largest airline, AA…
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