American Airlines

Op Ed: David Jaqua On What’s Ahead For Corporate Airline Contracts

Corporate contracts are changing at American Airlines and United Airlines. What’s going on with the value proposition on each side of the table? Industry veteran David Jaqua, an expert on corporate air travel data and former leader at Prism Group, acquired by Sabre in 2012, advocates for tried-and-true practices filtered through the lens of today’s…

Everybody Wants The Elusive Unmanaged Business Traveler

AmTrav CEO Jeff Klee, an NDC supporter, sounded exasperated on his company’s May 16 webinar. He wanted to acknowledge the gaps in American Airlines’ NDC implementation without giving undue fodder to its skeptics. The challenges with NDC were not trivial, but in Klee’s view, throwing out the baby with the bathwater could have severe consequences…

Judge Nixes JetBlue Claim It Needed AA To Compete In Corporate

[UPDATE, May 31, 2023: American Airlines and JetBlue Airways will appeal the judicial decision requiring them to disassemble their Northeast alliance.] In mid-2020, JetBlue CEO Robin Hayes told Wall Street analysts that lacking a global network made it hard to compete for corporate accounts, and that a new partnership with American Airlines would remedy that….

American Airlines Terms On Distribution Cost Shift Prompt Pushback

Some travel management company representatives are unhappy with revisions to American Airlines’ ARC agreement addendum that set conditions for fees charged to their clients on bookings with the airline. Some TMCs have told clients they would need to charge higher fees on NDC bookings to cover reduced productivity and GDS incentive revenue. Precedents for this…

Ninety-Nine (NDC) Problems And The Tweaks Aren’t Done

Airline officials and other proponents of the New Distribution Capability have described its servicing challenges as “edge cases,” but travel management companies are finding more than that. Limitations on exchanges and unused ticket tracking are the most crucial on growing lists of issues. It’s no wonder that, by most accounts, corporate adoption of American’s NDC…

‘Not A Friend’ Of The Travel Manager: AA Turns Another Screw With Auto-Rebooking Ban

“Corporate customers object to American Airlines decision.” Is this even news anymore? This week’s disclosure that the carrier will crack down on automated rebooking when fares drop casts uncertainty over a spend management practice widely used by corporates and travel management companies.  On May 1, AA published revised agreements governing travel agency relationships, with updated…

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