With cost savings from NDC “not turning out to be what it was meant to be,” Air France’s chief commercial officer last week lambasted American Airlines‘ distribution plan. “American Airlines is leading the way — they think they’re leading the way — in new distribution strategies,” said Angus Clarke during an Air France-KLM Group investor…
Last week, American Express Global Business Travel’s CEO pointed to Blockskye as offering something “genuinely new.” He wasn’t the first leader in Amex’s orbit to recognize the emerging player. During a Skift event in September, Amex GBT chairman Greg O’Hara referenced, without naming all the names, PwC’s decision to move its North America travel program…
Interviewing American Express Global Business Travel CEO Paul Abbott during a Sept. 7 investor meeting, Citi equities analyst Pete Christiansen referenced a “really good” financial services company that GBT had recently won. Turns out, it’s Citi. Implementation in multiple countries is due by year-end, sources said. CWT, which declined to comment, has been Citibank’s primary…
Expense software developers and corporate travel providers are progressing in their efforts to kill the manual work associated with expense reporting. The application of artificial intelligence appears to be accelerating what has been a slow and painful demise. Emburse on Tuesday announced AI-powered receipt scanning — “the next step in realizing Emburse’s vision of an…
We broke the news on December 1 but it’s still sinking in. After hearing no mention of it on investor calls, we tried to contact the loquacious JPMorgan Chase analyst Jamie Baker to talk about it. We didn’t get a hold of him. This week, Baker told AA, “It feels as if you are taking…
It’s nothing new for an airline to generate revenue from something other than ticket sales, but Delta Air Lines is taking this to new heights. The company expects sales of SkyMiles points to co-branded card partner American Express to top $7 billion next year. That would be about as much as American, Southwest and United…
After several delays, India’s central bank this fall enacted payment security rules prohibiting the storage by merchants of customers’ credit card details. Instead, digital tokens would stand in. Not entirely ready, the travel industry got an extension, to June 2024, to work out how to use tokens when intermediaries like GDSs, TMCs and OBTs are…
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