Job No. 1 for today’s managed travel program is understanding fluid government and supplier policies, and preparing travelers for what they’ll face on the road. Safety aside, crossing state or country borders is challenging, if not impossible, depending on the latest entry and exit rules. No one wants a traveling employee to run into unexpected,…
Travel management companies are trying to make the most of a time when bookings remain feeble. In addition to staff right-sizing, relocating and retraining, some are trying new technology. A more efficient operation could improve margins. For some, that means accelerating artificial intelligence, which may shift client service propositions and performance measurement. An area of…
Hotels are taking hygiene very seriously. Instilling confidence is the top strategic challenge, but the practicalities are difficult. One is getting the specifics of new cleanliness programs and certifications in front of travelers when they book. Travel management companies, booking tech providers and others are working to address the issue. BCD Travel global hotel practice…
Mark McSpadden is vice president of global product strategy and digital experience for American Express Global Business Travel. He’s also a road warrior ruminating on how the industry can meet the challenge of bringing back to travelers peace of mind and a feeling of preparedness. For years, I could leave my home near DFW airport…
No surprise here: Travel management companies are consolidating. The No. 14 company on Travel Weekly’s 2020 list of top leisure and corporate agencies, Houston-based Frosch International Travel agreed to acquire CorpTrav, according to sources. Two industry veterans familiar with the companies discussed the deal on the condition that they not be identified, since they were…
One of the biggest challenges for travel program managers right now is helping business travelers understand what to expect on the road. The information is overwhelming and always changing. Building on its early efforts to organize Covid-19 information and advisories on a single website, American Express Global Business Travel next month will release a more…
“Green shoots” are nice but transaction counts for most travel management companies as of last week remained between 3 percent and 15 percent of last year’s levels. Emotionally, that is a million times better than cancellations outstripping bookings. TMCs are seeing gains every week. More than a dozen of their executives speaking with The Company…
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