Tag Archives: American Express

The Year In Polls: Despite Irritations, Business Travelers Are Happy

By | December 18, 2017

Travel management’s top priority for a long time was cost control. Now, duty of care and traveler safety are front and center. Traveler satisfaction continues to rank a bit lower (1, 2). Nevertheless, corporate travelers seem to be a pretty satisfied bunch, at least according to 2017 industry research. It sounds counter-intuitive. Business travel is grueling. The list of headaches and… Read More »

Travel Leaders Group Buys North Carolina’s Travel Management Partners

By | September 21, 2017

Travel Leaders Group in July acquired Raleigh, N.C.-based Travel Management Partners. It’s another in a string of deals pushing TLG to the extremes of travel agency heft. Twenty-three year-old TMP employed about 135 people as of a year ago. According to The News & Observer of Raleigh, TMP in 2015 arranged more than $300 million in travel for about 40… Read More »

Amex Combines Virtual Account Numbers And Centralized Business Travel Accounts

By | May 9, 2017

Amid a steady flow of announcements about virtual payment in corporate travel, American Express is putting on a different spin. It has created a model that combines the single-use concept of virtual account numbers with the centralized Business Travel Account setup. Amex’s “enhanced BTA” now is available in Australia and the United Kingdom, with additional markets under consideration,… Read More »

Challenges Could Make A Fiercer American Express

By | March 16, 2016

It’s a tricky time for the world’s largest corporate card provider. American Express’ recent financial performance is “disappointing,” said chairman and CEO Kenneth Chenault. An antitrust suit with potentially wide and expensive implications still is pending. Amex recently lost a couple big consumer co-branding partnerships. Average fees charged to merchants are dropping, and will keep doing so as… Read More »

What To Know About The Chip Card Shift

By | July 15, 2015

A liability shift in October will transfer responsibility for covering U.S. card payment fraud to the party with less secure payment technology. Cards with chips are considered safer because they generate a unique code for each transaction, making counterfeiting seemingly impossible. Merchant locations without terminals capable of reading chip cards will be on the hook when fraud occurs.… Read More »

ECommission Solutions Sues Partners CTS, Dell

By | May 20, 2015

[UPDATE, May 31, 2016: Plaintiff eCommission Solutions and defendant Dell Marketing agreed to dismiss claims and counterclaims. The presiding judge in Dallas County Court on May 27 signed the order for dismissal with prejudice prohibiting ECS from bringing the same claims in the future. The case is now closed. The related ECS suit against CTS continues in a U.S.… Read More »

American Express Must Tell Merchants They Can Openly Favor Competing Cards, And Soon

By | May 1, 2015

[UPDATE, Dec. 22, 2016: The U.S. Department of Justice last month filed a petition for a rehearing. It said the appeals court’s reversal relied on “the mistaken belief that [antitrust] principles cannot properly account for the interdependence” of the two sides of Amex’s platform, merchants and cardholders. Several parties have since filed amicus briefs.] [UPDATE, Sept. 26, 2016:… Read More »