American Society of Travel Advisors

Remote Risks, Ransomware Highlight Individual Role In Stopping Attacks

Coverage of a thwarted cyberattack against carmaker Tesla last week suggested the alleged perpetrator was also involved with the July ransomware used against CWT. The travel management company reportedly paid out more than $4.5 million in Bitcoin to regain control of its computers and protect client data. While there’s no confirmation that it’s the same…

Amex GBT Introduces $25 Contact Fee For Certain Clients, Sees Room For Subscriptions And Professional Services Models

American Express Global Business Travel has a new “contact fee.” It applies when agents communicate by phone or email with employees of clients that pay GBT on a transaction basis but no transaction occurs. The program is rolling out worldwide and began in the United States at $25 per call or email. The discussion about…

The Future Of Travel Management Companies: Part Three, Emerging Leaner

Travel management companies are trying to make the most of a time when bookings remain feeble. In addition to staff right-sizing, relocating and retraining, some are trying new technology. A more efficient operation could improve margins. For some, that means accelerating artificial intelligence, which may shift client service propositions and performance measurement. An area of…

The Future Of Travel Management Companies: Part One, Staffing

“Green shoots” are nice but transaction counts for most travel management companies as of last week remained between 3 percent and 15 percent of last year’s levels. Emotionally, that is a million times better than cancellations outstripping bookings. TMCs are seeing gains every week. More than a dozen of their executives speaking with The Company…

Contact Tracing Scales In Asia, Faces Privacy And Political Hurdles In Europe And The United States

Questions about where people have been, whom they’ve seen and how they’re feeling are becoming commonplace. So are mobile apps that track potential coronavirus exposure. Contact tracing has taken on greater prominence in recent months as society copes with Covid-19. As with physical health screenings, there are data privacy concerns and travel management considerations. Health…

Big TMCs Hire Familiar Lobbyist As Public Policy Encroaches, Uncertainty Persists

American Express Global Business Travel, BCD Travel and other large travel management companies banded together and engaged Monument Advocacy, a Washington lobby group. They want their voices heard and concerns aired as the government crafts rescue packages for businesses laid low by the pandemic.  New projections put the travel industry’s recovery timeline at 12 months…

Managing Unused Airline Tickets When Cash Is King

[UPDATE, April 6, 2020: Airlines must refund ticket and optional services purchases for flights they canceled due to the coronavirus pandemic, according to the U.S. Department of Transportation. That includes customers who bought nonrefundable tickets.] Strapped for cash and facing volumes of canceled itineraries no one modeled, carriers are offering incentives to those willing to…

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