American Society of Travel Advisors

Questions For GBTA’s Next Executive Director
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Questions For GBTA’s Next Executive Director

The corporate travel profession’s only U.S.-based, dues-generating membership association is hoping to announce its new executive director soon. Filling the role on an interim basis, initially through the end of 2020, Dave Hilfman now likely will stay on the job through the end of this month. The new full-time, professional leader of GBTA’s paid staff…

Expensify, Kayak Embark On Latest Of So Many Attempts To Reach Small To Medium-Sized Businesses
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Expensify, Kayak Embark On Latest Of So Many Attempts To Reach Small To Medium-Sized Businesses

The pandemic stopped most business travel, but it did not end the relentless and historically futile quest for an online-first intermediary that attracts and keeps loads of small-to-midsized business clients. While many such companies use local corporate travel agencies and some use global ones, a lot of them book with suppliers or consumer-oriented online travel…

Corporate Travel Buyers On What They Need From TMCs, How They’re Working With Suppliers And Why Policies Changed
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Corporate Travel Buyers On What They Need From TMCs, How They’re Working With Suppliers And Why Policies Changed

According to a pair of travel managers who recently completed RFPs for travel management company services, the traveler experience was a bigger priority than ever before. That stands to reason during a pandemic that is focusing organizations’ attention on their people. Other components of a TMC’s offering that always were important to buyers, like content…

In Conjunction With The Company Dime, New Corporate Travel Conclave Added To ASTA’s Annual Premium Business Summit

In Conjunction With The Company Dime, New Corporate Travel Conclave Added To ASTA’s Annual Premium Business Summit

Alexandria, VA, October 6, 2020 – The American Society of Travel Advisors (ASTA) is announcing that it will host a virtual gathering for its Premium members – the ASTA Premium Business Summit, a live, engaging virtual event running from November 9-11, 2020. This annual event is complimentary for all ASTA Premium members and, given the new virtual format, the programming…

Remote Risks, Ransomware Highlight Individual Role In Stopping Attacks

Remote Risks, Ransomware Highlight Individual Role In Stopping Attacks

Coverage of a thwarted cyberattack against carmaker Tesla last week suggested the alleged perpetrator was also involved with the July ransomware used against CWT. The travel management company reportedly paid out more than $4.5 million in Bitcoin to regain control of its computers and protect client data. While there’s no confirmation that it’s the same…

Amex GBT Introduces $25 Contact Fee For Certain Clients, Sees Room For Subscriptions And Professional Services Models
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Amex GBT Introduces $25 Contact Fee For Certain Clients, Sees Room For Subscriptions And Professional Services Models

American Express Global Business Travel has a new “contact fee.” It applies when agents communicate by phone or email with employees of clients that pay GBT on a transaction basis but no transaction occurs. The program is rolling out worldwide and began in the United States at $25 per call or email. The discussion about…

The Future Of Travel Management Companies: Part Three, Emerging Leaner
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The Future Of Travel Management Companies: Part Three, Emerging Leaner

Travel management companies are trying to make the most of a time when bookings remain feeble. In addition to staff right-sizing, relocating and retraining, some are trying new technology. A more efficient operation could improve margins. For some, that means accelerating artificial intelligence, which may shift client service propositions and performance measurement. An area of…

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