The pandemic stopped most business travel, but it did not end the relentless and historically futile quest for an online-first intermediary that attracts and keeps loads of small-to-midsized business clients. While many such companies use local corporate travel agencies and some use global ones, a lot of them book with suppliers or consumer-oriented online travel…
According to a pair of travel managers who recently completed RFPs for travel management company services, the traveler experience was a bigger priority than ever before. That stands to reason during a pandemic that is focusing organizations’ attention on their people. Other components of a TMC’s offering that always were important to buyers, like content…
Alexandria, VA, October 6, 2020 – The American Society of Travel Advisors (ASTA) is announcing that it will host a virtual gathering for its Premium members – the ASTA Premium Business Summit, a live, engaging virtual event running from November 9-11, 2020. This annual event is complimentary for all ASTA Premium members and, given the new virtual format, the programming…
Coverage of a thwarted cyberattack against carmaker Tesla last week suggested the alleged perpetrator was also involved with the July ransomware used against CWT. The travel management company reportedly paid out more than $4.5 million in Bitcoin to regain control of its computers and protect client data. While there’s no confirmation that it’s the same…
American Express Global Business Travel has a new “contact fee.” It applies when agents communicate by phone or email with employees of clients that pay GBT on a transaction basis but no transaction occurs. The program is rolling out worldwide and began in the United States at $25 per call or email. The discussion about…
Travel management companies are trying to make the most of a time when bookings remain feeble. In addition to staff right-sizing, relocating and retraining, some are trying new technology. A more efficient operation could improve margins. For some, that means accelerating artificial intelligence, which may shift client service propositions and performance measurement. An area of…
“Green shoots” are nice but transaction counts for most travel management companies as of last week remained between 3 percent and 15 percent of last year’s levels. Emotionally, that is a million times better than cancellations outstripping bookings. TMCs are seeing gains every week. More than a dozen of their executives speaking with The Company…
End of content
End of content
