Posted in Service Suppliers

Amex GBT Introduces $25 Contact Fee For Certain Clients, Sees Room For Subscriptions And Professional Services Models

American Express Global Business Travel has a new “contact fee.” It applies when agents communicate by phone or email with employees of clients that pay…

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Posted in Careers Risk Suppliers

Christopherson Business Travel Cuts Half Of Staff As Travel Industry Staggers

[UPDATE, March 19, 2020: Christopherson Business Travel provided additional details on the cost cuts. The company let go half of 270 employees. “Our plan is…

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Posted in Careers Risk Suppliers

Travel Management Companies Cut Jobs In Face Of Coronavirus Impact On Corporate Travel Demand

Multiple corporate travel agencies said they had made the difficult decision to lay off employees as a result of the coronavirus-related drop in corporate travel….

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Posted in Suppliers

Son Of Travel Leaders Network President Aims To Profit From Travel Agency Acquisitions

There’s a new roll-up in town. Besides a presence on Glassdoor, LinkedIn, Twitter and YouTube — and a “Sell Your Agency” button on its website…

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Posted in Distribution

Op Ed: Mark Meader On IATA’s One Order

[CORRECTION, June 28, 2018: The International Air Transport Association projects its New Distribution Capability initiative to achieve critical mass by 2020, not 2022 as originally…

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Posted in Careers Culture Service

‘No Great Answer’ In Search For Corporate Agents

CCRA’s Dic Marxen sees corporate travel agent salaries rising by double-digit percentages because of the profession’s aging workforce and dearth of new labor. He wasn’t surprised…

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Posted in Service Suppliers

Small Accounts Aren’t Worth The Effort, So Claire Chatbot Seeks TMC Users

Three unidentified travel management companies have enlisted 30SecondsToFly’s Claire chatbot, according to co-founder Felicia Schneiderhan. Claire’s parent is de-emphasizing direct client servicing in favor of…

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