Under pressure to improve efficiency, travel management companies are working to automate responses to travel planning requests from travelers sent by email. Contacts of this type make up a significant portion of incoming requests for many TMCs. That figure is 60 percent at Atlanta-based Travel Inc., one of 10 TMCs that has installed Amgine’s technology…
There was a time when 30-year-old travel tech provider Cornerstone Information Systems saw an exchange on one in five tickets issued. Now that’s up to between one-third and half. This has huge implications for corporate travel services, labor and costs — as the industry has seen since business travel came back in earnest. Unfortunately, it’s…
San Diego — Gant Travel Management in 2020 migrated from Travelport’s Apollo to Amadeus, becoming one of the top North America-based corporate travel management companies for the Madrid-based global distribution system operator. Enticing Gant were new Amadeus scripting capabilities and other workflow improvements made possible by “advancements” in connectivity to the TMC’s tech stack, including…
Travel management companies are trying to make the most of a time when bookings remain feeble. In addition to staff right-sizing, relocating and retraining, some are trying new technology. A more efficient operation could improve margins. For some, that means accelerating artificial intelligence, which may shift client service propositions and performance measurement. An area of…
BCD Travel this week said it extended its SolutionSource marketplace concept, giving external developers more application programming interfaces to work with. The related, publicly available Developer Hub details new APIs for access to traveler profiles plus shopping and booking of air, car and hotel. SolutionSource originally provided some static data exports and an API for…
Any corporate travel operations professional can tell you that a lot of business travel bookings start with email. Sometimes this takes the form of a request that, once approved, moves to a travel agent for booking. Ideally it’s generated by an interface like a web page form that structures the output. But that’s not always…
Concur still isn’t saying much about its plans for Hipmunk, but a client conference this month featured a roadmap for its natural language processing capabilities. According to a March 15 tweet by Concur VP of business development R.J. Filipski, Hipmunk showed attendees it was enabling “chatbot-based business travel booking via Concur and your preferred TMC.” Meanwhile,…
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