Travel management companies using Amgine Technologies and communications tech firms like Front have entered a new era of productivity. Travel Incorporated is processing between five and 10 bookings initiated by traveler emails this way for every standard agent-assisted booking. Newer Amgine clients Christopherson Business Travel and Executive Travel are excited about the potential. All three…
An American Airlines exec said the carrier’s new loyalty program rewarding both travelers and employers was squarely focused on small and medium-sized enterprises. But buyer anecdotes and the company’s own program materials tell a different story. Moreover, that the program is available only on website or mobile app bookings was seen as a slap in…
Asked how corporate travel buyers should deal with fares found outside preferred booking channels, Cisco senior global procurement service leader for travel and card Carlos Almendros said, “You’ll get a different answer for every buyer.” Travel managers also speaking at the Global Business Travel Association convention last month supported the variety of approaches and considered…
[CORRECTION, Aug. 11: The last line of this Dispatch was updated to eliminate an inaccurate description. AmTrav’s findings are that American Airlines’ NDC fares beat the GDS fares “33 percent of the time for Main Cabin and 93 percent of the time for Main Cabin Flexible.”] Last month, United Airlines chief commercial officer Andrew Nocella…
American Airlines and Accelya, developer of the carrier’s NDC interface, on Monday announced a breakthrough for post-ticketing support in next-generation airline distribution. They said they made unused EDIFACT tickets exchangeable through NDC connections. “It’s available broadly to any travel retailer or aggregator that can support the use of an unused ticket in an exchange,” said…
AmTrav CEO Jeff Klee, an NDC supporter, sounded exasperated on his company’s May 16 webinar. He wanted to acknowledge the gaps in American Airlines’ NDC implementation without giving undue fodder to its skeptics. The challenges with NDC were not trivial, but in Klee’s view, throwing out the baby with the bathwater could have severe consequences…
Some travel management company representatives are unhappy with revisions to American Airlines’ ARC agreement addendum that set conditions for fees charged to their clients on bookings with the airline. Some TMCs have told clients they would need to charge higher fees on NDC bookings to cover reduced productivity and GDS incentive revenue. Precedents for this…
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