Last year, business travel professionals talked a lot about the fees that travel management companies charge their corporate clients — some saying they needed to evolve. The discussion continued into 2021, including via a new report from The BTA in the United Kingdom. Like many of last year’s conversations, the report didn’t say a lot…
[UPDATE, Jan. 13, 2023: This work did not proceed. We published newer info here.”] AmTrav Corporate Travel agreed to start using Journera’s data exchange platform. It is the first travel management company to do so. Founded in 2015 and launched a year later, Journera wants to be the glue in an interconnected travel ecosystem. It…
AmTrav CEO Jeff Klee is concerned that the industry isn’t doing enough to not only survive Covid-19 but emerge from the crisis stronger than before. He admits that he’s got many more questions than answers. In 2008, incoming White House chief of staff Rahm Emmanuel famously talked about not letting a good crisis go to…
Job No. 1 for today’s managed travel program is understanding fluid government and supplier policies, and preparing travelers for what they’ll face on the road. Safety aside, crossing state or country borders is challenging, if not impossible, depending on the latest entry and exit rules. No one wants a traveling employee to run into unexpected,…
Travel management companies are trying to make the most of a time when bookings remain feeble. In addition to staff right-sizing, relocating and retraining, some are trying new technology. A more efficient operation could improve margins. For some, that means accelerating artificial intelligence, which may shift client service propositions and performance measurement. An area of…
Hotels are taking hygiene very seriously. Instilling confidence is the top strategic challenge, but the practicalities are difficult. One is getting the specifics of new cleanliness programs and certifications in front of travelers when they book. Travel management companies, booking tech providers and others are working to address the issue. BCD Travel global hotel practice…
Covid-19 came out of nowhere and the economic rebound is going to take much longer than previously anticipated. AmTrav president and co-founder Craig Fichtelberg is optimistic about the travel industry overcoming the challenge. In this guest post, he argues for an improved federal stimulus package and a consensus behind return-to-business and return-to-travel plans. Businesses need…
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