Tag Archives: ARC

Little-Known WTMC Doggedly Charts NDC Path With American Airlines, British Airways

Though it claims more than 75 consolidated or shared clients including Dropbox, Iconiq Capital, Soros Fund Management and Spotify, New York-based WTMC is something of a corporate travel secret. Considering the trail it’s blazing for alternative airline distribution, it will be hard to stay quiet. WTMC is the first agency in the United States testing the British Airways… Read More »

Evolving Hotel Economics Present Opportunity For Commission Collection Specialists

Collecting hotel commissions always has been arduous. Helping agencies and corporations with it is the reason companies like Onyx CenterSource and CTS Systems exist. For their clients, hotel compensation strategies that reallocate monies from the traditional commission bucket to so-called marketing fees exacerbate the challenge. The apparent step-up in such activity has led to more bemoaning about opaque economics… Read More »

The Year In Polls: Despite Irritations, Business Travelers Are Happy

Travel management’s top priority for a long time was cost control. Now, duty of care and traveler safety are front and center. Traveler satisfaction continues to rank a bit lower (1, 2). Nevertheless, corporate travelers seem to be a pretty satisfied bunch, at least according to 2017 industry research. It sounds counter-intuitive. Business travel is grueling. The list of headaches and… Read More »

Questioning The Advance Purchase Airfare Axiom

Is it still a bad idea to wait until the last few days before a flight to buy a ticket? Yes. However, extra capacity and low-fare competition is causing some counterintuitive pricing. Walk-up fares, for example, are not always the most expensive. For the most part, travel management pros continue to advocate advance purchasing. It’s a common component of… Read More »

Blockchain Startups Differ On Paths To Disruption

Will blockchain disrupt processes, companies or nothing at all? The question is playing out in the contrasting market approaches of distribution startups Blockskye and Winding Tree. The former is careful. It’s into change from within. It’s talking to the old guard. The latter is boastful and aggressive. It’s using dubious claims to generate investment interest. The more aggressive… Read More »

ARC Data Showing Promise For Buyers

Prism data is the basis for corporate deals with the big U.S. network airlines. It will be for the foreseeable future. But it has limitations. The Airlines Reporting Corp. designed new tools for corporate buyers and agencies that better detail activity and marketplace benchmarks. This can prepare them for contracting. In an early use case of ARC Corporate… Read More »

Updates: Air Emissions; Upside; Basic Economy; PayForTrip; Real ID; Compl.ai

Sometimes the things we write about peter out. Sometimes more developments happen, but they don’t warrant an entirely new article. In other cases, something unexpected or counterintuitive is noteworthy in its continuance. Hence, the Updates post. Click to jump to United’s carbon emissions pledge to corporate clients, Upside’s launch, proliferating Basic Economy airfares, PayForTrip’s pause, the federal government’s… Read More »

ARC, TMC Exec Raise Red Flags On Ticketing Fraud

As with hacking, if it hasn’t happened to you yet, fraud will. Travel management companies can be unwitting participants in deceit. In one unsettling but increasingly common scenario, scammers search the Internet or buy hacked information to find out companies’ travel agencies and other details. They masquerade as executives from those companies in calls to the agencies. They… Read More »

How Non-BSP Airlines Create Inefficiency For Travel Management

Informing clients of its new “high-cost” supplier expense recovery program, American Express Global Business Travel indicated $10 per transaction would apply not only to non-global distribution system participants, but also to airlines that are not in billing settlement plans like ARC. What’s ARC got to do with it? Booking managed corporate travel on airline websites is a drag… Read More »

Direct Airline Distribution Hasn’t Grown

Airline distribution generates more than its fair share of controversy. Battles over financial flows, technology and content often underlie potential disruption to the status quo. Yet so far, it’s all talk. The split between airline direct and indirect volumes has barely changed. In corporate travel, the indirect global distribution system/travel management company channel remains dominant. American Airlines managing director… Read More »