Areka Consulting

How global travel management companies compete
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What Makes A Travel Management Company Global Starts With The Customer

As antitrust authorities in the United Kingdom weigh industry input on concessions designed to garner approval of the proposed Amex GBT acquisition of CWT, the review raises questions about who can sufficiently serve large corporates and whether that’s been changing.  GBT and CWT argued that up-and-comers like Navan and TMCs using Spotnana, plus traditional rivals…

Marriott last room availability

What To Do About Marriott’s Stand Against Last-Room Availability Rates

Marriott International is pushing corporate rates for 2025 that lack last-room availability guarantees that, at least in key destinations, some buyers consider essential. Already, LRA rates are not always honored across the industry and don’t always provide sufficient savings compared with other negotiated rates, prompting some to wonder whether they’re worth the effort. Acknowledging a…

TMC tech credits
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Funny Money? ‘Tech Credits’ Help TMCs Differentiate Packaging Of Tech, Services

Similar to the traditional soft dollars made available for consulting support and the like, travel management company “tech credits” help clients adopt new technologies, customize products and services, and connect with third-party providers. They let TMCs tailor proposals, compete without offering significant rebates and strengthen client ties. Industry consultants questioned how transparently TMCs establish and…

staffing service satisfaction

Explainer: Configuring Travel Management Company Services

The primary choices for a travel management company servicing model have been the same for decades. The set of players providing the service has changed through M&A among existing providers and the emergence of new ones while improving technology allows for different flavors like virtual and hybrid-working agents. The most significant change affecting customer decisions…

travel management benchmarking
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Explainer: The Do’s And Don’ts Of Corporate Travel Benchmarking

Travel management is always all about data, but what does it say? Benchmarks can provide many answers, putting a program’s effectiveness into context, but obtaining good ones and using them effectively may be harder than it seems. The Company Dime asked more than a dozen travel managers and industry consultants to discuss the best practices….

Travel management consultant
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What Matters When Choosing A Corporate Travel Consultant

Consulting services for corporate travel program management are popping up everywhere. Even suppliers like Delta Air Lines and Mastercard are ready to help. Incumbents include special divisions of travel management companies, individuals, boutique firms and some of the world’s largest consultancies. How does an organization choose? Primarily, it’s about how well the consultant’s subject matter…

Net Promoter Score
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Amex GBT Claims ‘Highest’ Net Promoter Scores Based On McKinsey Survey It Won’t Share

Among the materials made public last week by American Express Global Business Travel was a chart showing how the Net Promoter Score for Egencia and Amex GBT exceeded those of some key rivals, in some cases by quite a bit. GBT didn’t conduct the study; McKinsey & Co. ran it in July and August for…

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