People called for a restructuring of travel management company pricing for years before the pandemic; now, some call it urgent. Stopgaps are in place in some environments, allowing, for example, a corporate account to pay to retain dedicated counselors. In the long run, though, many see a need to change a pricing structure that mostly…
Louise Miller, managing partner in the Americas for Areka Consulting, sees opportunity for suppliers and buyers to reorient their thinking and emerge from the pandemic crisis with improved products and programs. For travel management companies, the key is to recognize the forces behind innovation. Over the past five years, we’ve seen unprecedented investment in the…
Actively managing the largest proportion of spending possible is a primary goal for buyers across various categories. The corporate travel category presents a unique set of challenges and opportunities. Areka Consulting’s Louise Miller explains. Many procurement professionals tell me they consider the percentage of spend under management as one of the top metrics defining procurement’s…
It’s time again for many to assemble corporate hotel programs for next year. The clear goal is to save money and provide sufficient choice for travelers. There are many ways to get it done, and each comes with its own set of considerations. Louise Miller of Areka Consulting breaks down the options. Most companies still…
Ground transportation used to be a relatively straightforward part of travel management. No longer. Louise Miller of Areka Consulting gives an overview of what’s changing and how companies should address the challenges. Now is the time to really think about ground transportation and make some decisions. More progress occurred in the past 12 months than most…
With another annual contracting season mostly in the rear view, the three largest travel management companies reported modest increases in their clients’ negotiated corporate hotel rates for 2019. At properties in North America, the average contracted rate is up around 1 percent from 2018. Tripbam CEO Steve Reynolds said his clients secured corporate rates that averaged…
When we at The Company Dime speak with travel managers, online booking tools almost always come up in the conversations. Everyone has an opinion about deficiencies, features and suppliers. Setting a strategy starts with knowing traveler habits and content needs, before getting into how travel management companies support specific tools (or don’t). There are hotel-only…
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