artificial intelligence

Op Ed: Keesup Choe On How Targeted Selling Algorithms Can Benefit The Buyer

Keesup Choe of PredictX suggests that targeted selling algorithms using artificial intelligence can help buyers control spend and create leverage for supplier negotiations. As modern-age consumers, we have more or less accepted we are being monitored through our devices, search history, online shopping activity and use of social media. We know there are algorithms in…

How To Break The Bond Between Corporate Travel Management And International Criminal Activity

It was a record year for U.S. federal prosecution of corruption and fraud. The Justice Department Criminal Division in 2019 charged more individuals, and secured more guilty pleas, for violations of the Foreign Corrupt Practices Act than in any year since it was enacted four decades ago. This topped the previous two years, which were…

As Finance Leaders Discuss Digital Transformation, Scholar Advises Companies To Shrink Administrative Departments And Pool Their Resources

New York — You hear it all the time: Business travel is an investment. Do corporations really believe that? Are they savvy enough to do anything but arbitrarily cut when times get tough? Travel generally isn’t top of mind for finance professionals, but those speaking at a conference here last week showed that getting smarter…

World Travel Inc. Partners With Rome-Based Tech Firm For Reporting Chatbot

Few things jazz up Rock Blanco more than new platforms, which helps him stay cool in the face of trial and error. Such is the World Travel Inc. chief innovation officer’s relationship with Alexa, whom he had to dump for a friendlier dance partner. Now, World Travel is working with Rome-based Askdata on a conversational…

Goodbye Consumers, Hello Corporates: New Entrant Pivots, Signs Amex GBT To Automate Email Requests

Any corporate travel operations professional can tell you that a lot of business travel bookings start with email. Sometimes this takes the form of a request that, once approved, moves to a travel agent for booking. Ideally it’s generated by an interface like a web page form that structures the output. But that’s not always…

Op Ed: Nicolas Dahbi On Changing Your Data Mindset

Shree Partners chief technology officer and former BCD Travel research, statistics and analytics manager Nicolas Dahbi opines on myths about data. I recently had a conversation with an old colleague who left the travel industry a few years ago. We talked about recent technology advances, such as how personalization is driving consumer behavior and how…

SAP Concur Shows A Bot That Would Answer Employee Questions

SAP Concur last month demonstrated a chatbot that would answer client employees’ frequently asked questions about travel and expense policies. As long as it works, what travel manager wouldn’t want a virtual assistant? “Often I can’t remember how much I am allowed to spend,” said SAP Concur vice president of customer strategy David Ball at…

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