Travel management companies are trying to make the most of a time when bookings remain feeble. In addition to staff right-sizing, relocating and retraining, some are trying new technology. A more efficient operation could improve margins. For some, that means accelerating artificial intelligence, which may shift client service propositions and performance measurement. An area of…
One view of pre-trip approval is that it’s a critical tool for controlling travel spending and employee movements. Another says it’s red tape. Some see it as both. A key question for program managers interested in pre-trip approval is whether to go with an active or passive approach. Active approval means that the approving manager…
Keesup Choe of PredictX suggests that targeted selling algorithms using artificial intelligence can help buyers control spend and create leverage for supplier negotiations. As modern-age consumers, we have more or less accepted we are being monitored through our devices, search history, online shopping activity and use of social media. We know there are algorithms in…
It was a record year for U.S. federal prosecution of corruption and fraud. The Justice Department Criminal Division in 2019 charged more individuals, and secured more guilty pleas, for violations of the Foreign Corrupt Practices Act than in any year since it was enacted four decades ago. This topped the previous two years, which were…
New York — You hear it all the time: Business travel is an investment. Do corporations really believe that? Are they savvy enough to do anything but arbitrarily cut when times get tough? Travel generally isn’t top of mind for finance professionals, but those speaking at a conference here last week showed that getting smarter…
Few things jazz up Rock Blanco more than new platforms, which helps him stay cool in the face of trial and error. Such is the World Travel Inc. chief innovation officer’s relationship with Alexa, whom he had to dump for a friendlier dance partner. Now, World Travel is working with Rome-based Askdata on a conversational…
Any corporate travel operations professional can tell you that a lot of business travel bookings start with email. Sometimes this takes the form of a request that, once approved, moves to a travel agent for booking. Ideally it’s generated by an interface like a web page form that structures the output. But that’s not always…
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