It’s clear that travel risk management is a top priority for travel management professionals (1, 2). Recent industry research, though, showed companies are at varying stages of preparedness. The demand is there. Company leaders, investors and regulators may insist on certain measures. Travelers are asking, too. One-quarter of the travel managers polled in April 2017 by…
For any given business travel program, the only policy compliance numbers that really matter are its own. Even so, industry research in this area can help shape dialogue on the topic and sometimes influence the perspectives of a travel manager’s key constituents. A handful of surveys that this year addressed corporate travel booking policy compliance showed…
Travel management’s top priority for a long time was cost control. Now, duty of care and traveler safety are front and center. Traveler satisfaction continues to rank a bit lower (1, 2). Nevertheless, corporate travelers seem to be a pretty satisfied bunch, at least according to 2017 industry research. It sounds counter-intuitive. Business travel is grueling. The list…
Concur expects to launch by February the ability to pull Airbnb listings into hotel-only search results within the Concur Travel self-booking tool. At companies that opt in, users searching for lodging as a standalone item would see Airbnb listings with pricing and some details. That includes requests using Concur’s “vicinity search.” Booking requires the user…
Corporate travel policy has taken a lot of grief lately. It’s too long, so nobody reads it. It’s not traveler-centric. It doesn’t incorporate “behavioral economics.” Its ability to control behavior is a “myth.” Some generalizations are less true than others, and corporate policy is often misunderstood. That doesn’t mean companies can stand pat. The business…
When Amway global sourcing manager Guy Langenburg attempted to gather data for global travel management consolidation, some local managers and suppliers hid it from him. No, really. They acted like children. It’s far from the first illustration of what corporate travel educators have been saying for years about globalization projects. You need to know your…
Many groups advocate for a wide range of travel issues. Some relate to corporate travel, but who speaks specifically for the corporate travel industry? Sixty attendees to the Association of Corporate Travel Executives’ New York event this week answered that question as part of an informal poll. They mentioned ACTE, Airlines for America, the American…
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