Delivering Covid-related info in the booking path is a challenge that may perpetuate outsized reliance on human support, but tech is the long-term answer. Booking tool developers hope that when corporate travelers come back in earnest, they’re pleasantly surprised by improved user experiences. Systems tap some of the same sources for Covid details that, pre-pandemic,…
The share of business travel bookings made online by travelers relative to phone or email with an agent fell for many entities in 2020. It seems that in a crisis, many humans trust humans more than machines to have the latest info. Technologists and travel management companies are working on ways to help resume growth…
With reaction, assessment and recovery on their minds, corporate travel professionals understandably did not focus closely on airline distribution developments this year. Inasmuch as they did, for some, it was a question of how the relevant systems could help the response to the pandemic — or not. There’s some debate about how soon the usually…
When you’re a big corporation, you can get nice volume discounts. When you’re the biggest, you get to reinvent how they’re used. Walmart seems to be at it again. The $524 billion retailer’s tech group built something specifically to optimize utilization of, negotiations for and supplier compliance to travel contracts. In spring 2019, the company…
For the first six months of this year, North America accounted for more of Australia-based Corporate Travel Management’s revenue than any other region. That was a first. The 26-year-old travel management company entered North America in 2012 when it acquired Polk Majestic Travel. Subsequent acquisitions grew the operation, and during the first half of 2020,…
Overshadowed by the novel coronavirus, SAP Concur in March revealed that this year it would rebuild its legacy travel booking tool. As Concur embarks on a redo that some call overdue, it won’t be the only fresh interface on the market. Serko and WhereTo remain relatively new in North America. The company with nine lives,…
American Airlines is building a new platform for its prepaid AirPass program and enticing potential enrollees with lower minimums. The promotion targets high-end leisure travelers and small businesses, but companies of all sizes use the program. While bulk buying a product doesn’t seem like something people think about when they’re barely using that product, the…
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