Travel management companies are trying to make the most of a time when bookings remain feeble. In addition to staff right-sizing, relocating and retraining, some are trying new technology. A more efficient operation could improve margins. For some, that means accelerating artificial intelligence, which may shift client service propositions and performance measurement. An area of…
United Airlines on its website has been offering low, refundable fares to compete against rival carriers. If you know where to look, you can find them in global distribution systems, too. The only way to access “economy flexible” fares in a GDS is by using a special code in the “passenger type” field. That means…
Last week the American Society of Travel Agents and The Company Dime announced a research partnership to learn more about the barriers and opportunities related to converting “unmanaged” business travel to managed travel. Why do businesses large and small implement travel management practices? What role do travel agencies play in that, and what other services…
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