According to a pair of travel managers who recently completed RFPs for travel management company services, the traveler experience was a bigger priority than ever…

American Express Global Business Travel has a new “contact fee.” It applies when agents communicate by phone or email with employees of clients that pay…

People called for a restructuring of travel management company pricing for years before the pandemic; now, some call it urgent. Stopgaps are in place in…

Travel management companies are trying to make the most of a time when bookings remain feeble. In addition to staff right-sizing, relocating and retraining, some…