It is easy to understand the importance of traveler feedback. Obtaining it is harder. As usual, mobile technology offers promise. A few new tech companies provide the means to collect timely and relevant traveler input, on the fly. Some travel management companies are looking to do the same. Armed with meaningful feedback, travel managers can…
A Lufthansa executive this month reportedly named American Express Global Business Travel and BCD Travel as potential partners for the airline’s direct-booking initiative. However, the travel management companies don’t sound interested. According to an Amex executive, Lufthansa’s proposed alternative would end up costing more than the airline’s 16 euro surcharge for traditional distribution. A BCD Travel…
BCD Travel is working with undisclosed partners to help clients process compensation claims when airlines fail to meet regulatory standards for service. European Commission Regulation 261/2004 calls for varying payouts on cancellations, long delays or involuntary denied boarding. The new BCD program applies to travel to, within and (on EU carriers) from Europe. It’s available to…
[UPDATE, May 9: Travelport revealed that its MTT division is the developer behind the American Express Global Business Travel app.] American Express Global Business Travel late last year uploaded a new itinerary-based mobile app to the iTunes store. It’s working to release the app on other platforms this year. GBT Mobile is available in English to…
As they work for advantage, clients, suppliers and those in between keep business travel management interesting. Changes to underlying and consumer-facing technology make it a dynamic business function. The personal and geopolitical elements of business travel offer points of note from the micro to macro levels. As one of our featured practitioners noted, this job is about economics, geography, psychology and then some….
If you’re a global travel manager and have not heard from your big travel management company about “proactive care” or “disruption services,” you likely will. American Express Global Business Travel and Carlson Wagonlit Travel are rolling out programs now. BCD Travel has had one for three years. The details differ, but what’s behind them is the same: operational intel…
When a CFO says the company will cut its more than $100 million travel budget in half, only suppliers need to panic. For travel managers, it’s like a power-up. That’s how Ike Ihenacho has spent the past year and a half of his professional career — unleashing newfound power at $30 billion snack maker Mondelēz International. Thanks to data consolidation from United…
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