Is BCD Travel’s TripSource an online booking tool? Yes and no. Customers can make air, car and hotel bookings with it, but it’s not as fully featured as, say, SAP’s Concur Travel, with which BCD has many mutual clients. For BCD, TripSource doesn’t have to be an OBT for everyone. It offers other functionality and…
Direct Travel’s acquisition by investors led by Steve Singh is a bold move that comes with risks. Spotnana, in particular, already faced sticking points on the economics of collaboration with travel management companies. One of the largest TMCs familiar with those issues has called the Direct Travel buy a game changer. “They have moved, from…
Class of service policies for air travel are among the most common elements of corporate travel programs. Products of a tug of war between spend management and employee wellbeing, they’re sometimes perceived as reflecting a company’s generosity and attention to human assets. There are multiple ways to construct such a policy. Flight duration is a…
It’s not hard to identify potential winners from American Express Global Business Travel’s proposed deal to acquire CWT, besides GBT itself, starting with the largest remaining competitors. Nor is it hard to see some of the losers, firstly global companies that manage travel and would have one fewer option next time they look for a…
[UPDATE, April 23, 2024: American Airlines delayed new restrictions on how travelers can earn loyalty program points, to July 11 from May 1. The rules will affect some bookings through agencies AA does not qualify as “preferred.” According to a spokesperson, “This extension gives an opportunity for those agencies to complete the transition. We’ll continue…
[UPDATE, May 14, 2024: CTM achieved its DPF certification shortly after this publciation. Here we published new information on data protection frameworks including Standard Contractual Clauses.”] American Express Global Business Travel’s executives get quarterly updates on cyber risks monitored by the company, according to a new section in its annual report, filed Wednesday. The company…
Artificial intelligence promises efficiency gains and better, quicker corporate travel service. Use cases include email automation, swift answers to simple questions, and chatbot bookings and changes. For corporate travel management companies, though, achieving tantalizing outcomes requires extreme care. “Move fast and break things” this is not. Machine learning and predictive artificial intelligence are not new…
End of content
End of content
