Booking Holdings

When Using Hotel Rates From Expedia Or Booking Means Inferior Service

Adding hotel content from online travel agencies to corporate travel systems seems like a way to enhance trust in company programs. But it presents problems. When booking such rates travelers may not earn points or elite status perks like upgrades. They face stricter rules for changes or cancellations. Other downsides can include unfavorable room assignments…

Southwest Adds Hotel Bookings, More Reports, Mobile Itinerary Changes To Swabiz Portal

Now positioned predominantly as a service for small and midsized companies, Southwest Airlines’ Swabiz booking portal has a bunch of new features. The airline this month added hotel bookings, new reporting options and mobile itinerary changes. Swabiz previously offered hotel bookings through a partnership with Orbitz. Then Expedia acquired Orbitz and opted to stop providing…

Kayak Mum On Possible Efforts ‘For Business’

Kayak press officials have not responded to requests for comment, but informed sources described a possible business travel solution that would mix negotiated corporate airfares with public results for logged-in users. The concept borrows from what suppliers do with SAP Concur’s TripLink. Connecting the supplier’s loyalty program to a traveler’s Concur profile allows supplier websites to…

Hotel Content Aggregators Find A Place In Corporate Programs

San Diego – It wasn’t always this way, but the current thinking is that consumer-originating hotel content aggregators have a role in managed travel. Look at Booking.com’s industry partnerships. They include SAP Concur and other self-booking tools, as well as Sabre and Travelport. Sabre is adding Booking.com content to a new lodging platform, expected to go…

Another Small Business Travel Service Hits The Market, With An Alternative Lodging Twist

Developed by the Monaker Group, NextTrip.biz is one of the newest of many business travel booking services targeting small and medium-size companies. Announced last month, it promises to cut costs, simplify management and reward employees. If that sounds familiar, the twist here is including alternative lodging accommodations. Having previously built instant booking for rental homes, apartments, resorts…

The Year In Polls: Despite Irritations, Business Travelers Are Happy

Travel management’s top priority for a long time was cost control. Now, duty of care and traveler safety are front and center. Traveler satisfaction continues to rank a bit lower (1, 2). Nevertheless, corporate travelers seem to be a pretty satisfied bunch, at least according to 2017 industry research. It sounds counter-intuitive. Business travel is grueling. The list…

CWT Using Points, New Rate System To Capture More Hotel Bookings

Many travel management companies and tech firms are working to process more of their clients’ hotel bookings. Continuing its push, Carlson Wagonlit Travel is rolling out a simplified rate aggregation system and using loyalty points as incentives. During a Wednesday interview, CWT president of hotels Scott Brennan said some clients in Europe that use the…

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