Tag Archives: Boston Consulting Group

With Scale, Jeff Katz’s Efforts To Improve Traveler Service Could Impact Travel Management

By | October 21, 2016

You check in for your flight. Your hotel learns this and also checks you in, delivering your room key to your mobile device. But your flight is delayed. Your hotel finds out, notes a late check-in and orders you a late meal. On the way home, you return your rental car early and your airline asks if you… Read More »