Tag Archives: bot

Kurt Knackstedt On Fintech And ‘Distributech’

By | June 7, 2018

Change is constant, yet change is hard. That’s the quandary many in the travel industry face, especially as it relates to distribution. Tried and true technologies continue to operate as designed decades ago, with speed and reliability. However, changing traveler demands and nearly universal access to information have some calling for new designs. Kurt Knackstedt is CEO of… Read More »

30SecondsToFly Adds Fare Search Tech, Investment From EGlobalfares

By | May 23, 2018

Chatbot maker 30SecondsToFly accepted an unspecified investment from eGlobalfares, a dozen-year-old fare search tech provider that serves a few hundred travel agencies globally. The deal also extends 30Seconds’ strategy to market to travel management companies. The partnership enables eGlobalfares customers to offer public and proprietary fares through the Claire chatbot to business travelers. Claire is available by SMS,… Read More »

Sabre, TSI USA Start Chatbot Pilot

By | February 1, 2018

Sabre said its previously announced chatbot has gone into pilot with Travel Services International USA. Using Microsoft technology, the chatbot can help travelers with self-service support requests, allowing agents focus on more complex needs, noted Sabre Studios director Chad Callaghan. TSI clients will reach a white-label version of the chatbot through Facebook Messenger or TSI’s mobile app. “Travelers… Read More »

Want Data Insights? Travel Inc. Says Ask Alexa

By | August 2, 2017

Voice-assisted search is exploding, and along with it comes the opportunity for traveler service and transactions. What about data? A number of companies are looking into this, but Atlanta-based Travel Incorporated aims to be the first corporate travel provider to release a working product. Building off its proprietary reporting tool, Evolution, a new Travel Inc. “bot engine” allows… Read More »

Experts See Artificial Intelligence Boosting Travel Management Innovation

By | August 2, 2016

Denver — Artificial intelligence could propel travel management past other disciplines on service innovation. According to experts, this is because of its data and people. American Express Global Business Travel’s Evan Konwiser said business travel firms have the info to make AI useful. Others don’t. Among these data are user profiles, history, preferences and loyalty. Content, rates and negotiated contracts… Read More »