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GBTA Survey Finds Email Still Rules In Travel Program Communications

One of the biggest challenges of the pandemic for organizational travel program managers is keeping up with changing information and updating travelers on what they need to know. A late summer 2021 poll released last week by the Global Business Travel Association examined travel program communications from the perspectives of more than 500 U.S.-based managed…

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For Deem And Others, Accessibility Is About Leveraging Mobile, Standards And Big Tech

As corporate travel event organizers and information providers continued to highlight Diversity, Equity and Inclusion, the needs of travelers with disabilities this year came to the fore. The BTN Group this summer ran an online event diving into the challenges of accessibility in travel. The topic found its way to other trade publications and one…

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EY Pilots Blockchain To Buttress Airline Contracts

Blockchain is a big deal for EY, so that means it’s a big deal for EY’s travel department. The professional services firm, one of BTN’s top-ten spenders on corporate travel in the United States, will test distributed ledger technology for contract support with an unnamed airline. During a BTN Group-hosted webinar sponsored by the International…

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Direct Airline Booking Took Share From Indirect During The Pandemic, But Will It Last?

As a percentage of airline passengers boarded globally, those who booked via global distribution systems in the years leading up to the pandemic roughly equaled those who booked directly with carriers. That changed when corporate travel all but evaporated. Leisure travelers booking on airline websites took a greater share, and the balance isn’t back. Whether…

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Reporter’s Notebook: Buyers Muse On The Keys To Corporate Travel Management’s Future

Industry observers can’t resist the temptation to speculate on what new or revived business habits are permanent or how the travel manager role will change. Corporate travel buyers and other experts speaking during a pair of July 20 virtual events offered their best guesses about the processes and dynamics that will outlast the end of…