Tag Archives: cancellation

New Hotel Cancel Policies Not ‘Fine’ By Customers, But Greater Negotiated Value Offers Silver Lining

By | September 7, 2017

The reception to some hotel chains’ new 48-hour cancellation rules has been “perfectly fine,” according to Hilton Worldwide CEO Christopher Nassetta. “Nobody likes incremental restrictions on the flexibility of reservations, but I think most customers understand that we’ve got a need to manage our inventory and avoid walking people,” said Marriott International CEO Arne Sorenson. “As a consequence, the response… Read More »

Marriott’s 48-Hour Cancellation Policy To Affect 2018 Rate Negotiations

By | June 20, 2017

[UPDATE, Dec 22, 2017: Hyatt’s new “default” cancellation policy, effective January 1, 2018, will require customers of its various brands to cancel at least 48 hours in advance of their planned stays to avoid a fee. “Because each Hyatt hotel may continue to set its own cancellation policy based on local market dynamics and expectations, we always encourage… Read More »

Next Time, Avoid The Snow Disruption

By | March 14, 2017

Did today’s blizzard in the Northeast wreck your travel plans? There are a number of developing services that can help corporate travelers avoid such problems. A first step may be knowing the likelihood that a flight could be disrupted before booking it. Flightsayer, a service from Resilient Ops, presents a score for each flight where 1 represents the smallest… Read More »

Hilton Ends Test Of Seven-Day Cancellation Rates

By | January 31, 2017

For those who found Hilton’s restrictive “flexible” rates problematic, there’s some good news. A Hilton official confirmed the hotel company ended a test of those rates. But don’t be surprised if you see them again. Like Basic Economy airfares, these kinds of hotel rates aren’t suited for corporate travel. Some program managers would rather not include them in booking… Read More »

Stats Show Outage Won’t Cause Corporate Payouts Under Delta Guarantee

By | August 12, 2016

Delta Air Lines’ operational woes this week appear to be behind it, but financial ramifications still need tallying. The airline’s clients wonder if compensation for their organizations will be part of that. FlightStats data seem to indicate that the answer for now would be no. The U.S. airline industry has envied Delta’s operation for years. The emboldened airline… Read More »

Is There Money Hiding In Your Email?

By | January 14, 2016

BCD Travel is working with undisclosed partners to help clients process compensation claims when airlines fail to meet regulatory standards for service. European Commission Regulation 261/2004 calls for varying payouts on cancellations, long delays or involuntary denied boarding. The new BCD program applies to travel to, within and (on EU carriers) from Europe. It’s available to clients there but the… Read More »

United Trying To One-Up Delta On Performance Guarantees

By | December 8, 2015

[UPDATE, Jan. 19, 2017: United for this year added baggage handling and carbon emissions to its performance guarantee for corporate clients. Delta also now includes baggage handling in its service commitment but United said its environmental component is an industry first. If United’s 2017 carbon emissions per available seat mile isn’t lower than both American’s and Delta’s, it will… Read More »