Posted in Negotiating Suppliers

New Hotel Cancel Policies Not ‘Fine’ By Customers, But Greater Negotiated Value Offers Silver Lining

The reception to some hotel chains’ new 48-hour cancellation rules has been “perfectly fine,” according to Hilton Worldwide CEO Christopher Nassetta. “Nobody likes incremental restrictions…

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Posted in Negotiating Suppliers

Marriott’s 48-Hour Cancellation Policy To Affect 2018 Rate Negotiations

[UPDATE, Dec 22, 2017: Hyatt’s new “default” cancellation policy, effective January 1, 2018, will require customers of its various brands to cancel at least 48…

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Posted in Productivity Risk Service

Next Time, Avoid The Snow Disruption

Did today’s blizzard in the Northeast wreck your travel plans? There are a number of developing services that can help corporate travelers avoid such problems. A…

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Posted in Distribution Negotiating Suppliers

Hilton Ends Test Of Seven-Day Cancellation Rates

For those who found Hilton’s restrictive “flexible” rates problematic, there’s some good news. A Hilton official confirmed the hotel company ended a test of those…

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Posted in Service Suppliers

Stats Show Outage Won’t Cause Corporate Payouts Under Delta Guarantee

Delta Air Lines’ operational woes this week appear to be behind it, but financial ramifications still need tallying. The airline’s clients wonder if compensation for…

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Posted in Productivity Service

Is There Money Hiding In Your Email?

BCD Travel is working with undisclosed partners to help clients process compensation claims when airlines fail to meet regulatory standards for service. European Commission Regulation…

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Posted in Service Suppliers

United Trying To One-Up Delta On Performance Guarantees

[UPDATE, Jan. 19, 2017: United for this year added baggage handling and carbon emissions to its performance guarantee for corporate clients. Delta also now includes baggage…

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