Tag Archives: Carlson Wagonlit Travel

After Pivot, Jay Walker’s Upside Travel Is Attempting To Play A Very Long Game

Online travel legend Jay Walker is putting his best spin on Upside Travel’s pivot, but it’s hard to envision which way the company will be facing when it stops. From any angle, Upside’s first idea failed. Too many business travelers want neither packages nor gift cards. While those stayed in the mix, Upside beginning in the summer started saying it’s… Read More »

The Year In Polls: Travel Risk Is Ubiquitous, Preparation Isn’t

It’s clear that travel risk management is a top priority for travel management professionals (1, 2). Recent industry research, though, showed companies are at varying stages of preparedness. The demand is there. Company leaders, investors and regulators may insist on certain measures. Travelers are asking, too. One-quarter of the travel managers polled in April 2017 by the Association of… Read More »

The Year In Polls: Booking Channel Policy Compliance Offers Results, Opportunity

For any given business travel program, the only policy compliance numbers that really matter are its own. Even so, industry research in this area can help shape dialogue on the topic and sometimes influence the perspectives of a travel manager’s key constituents. A handful of surveys that this year addressed corporate travel booking policy compliance showed that while it… Read More »

The Year In Polls: Despite Irritations, Business Travelers Are Happy

Travel management’s top priority for a long time was cost control. Now, duty of care and traveler safety are front and center. Traveler satisfaction continues to rank a bit lower (1, 2). Nevertheless, corporate travelers seem to be a pretty satisfied bunch, at least according to 2017 industry research. It sounds counter-intuitive. Business travel is grueling. The list of headaches and… Read More »

Rewards For Policy Compliance Are A Bad Idea, Says Rewards Program Provider

Nearly one in four corporate travel managers polled in August and September said their companies offered incentives or rewards for in-policy bookings. Perhaps it’s counterintuitive, but the head of a leading corporate travel rewards system called that “ridiculous.” “That’s way too high,” said Rocketrip founder and CEO Dan Ruch during a Thursday evening panel discussion about corporate travel policy hosted by… Read More »

CWT Statements On Deal Avoiding IAG Surcharge Make Little Mention Of NDC

Carlson Wagonlit Travel joined rivals Amex GBT and HRG in creating a deal to avoid the IAG carriers’ GDS surcharge. CWT would use “participating GDSs.” It did not name the lone participating GDS, Amadeus, in its press statement. CWT said very little about the New Distribution Capability, posting the following in a client Q&A: “What agreement is in place between… Read More »

Carlson Wagonlit’s RoomIt Builds Tech For Midmarket, Partners For Large

Carlson Wagonlit Travel is showing it’s serious about lodging, with 150 people already in its RoomIt dedicated hotel division, and more to come next year. Six salespeople are selling RoomIt to businesses that are not clients of the mother ship. “We have already signed a RoomIt-only client,” said CWT president for hotels Scott Brennan during a late September… Read More »

TMCs Seek Rejiggered Hotel Revenue, Drawing ‘Shell Game’ Accusation

Big travel management companies are beefing up their hotel programs. They say it’s a content play. Aggregating inventory, special prices and perks counteracts fragmentation. It gives their clients’ travelers less reason to stray from managed programs. That improves reporting and risk management. All good stuff. But, wait. Follow the money. First, a bit of history. U.S. airlines chipped… Read More »

In Defense Of Corporate Travel Policy

Corporate travel policy has taken a lot of grief lately. It’s too long, so nobody reads it. It’s not traveler-centric. It doesn’t incorporate “behavioral economics.” Its ability to control behavior is a “myth.” Some generalizations are less true than others, and corporate policy is often misunderstood. That doesn’t mean companies can stand pat. The business environment is always… Read More »

Lessons In Travel Globalization: Be Sensitive, Modest And Mature — But Firm

When Amway global sourcing manager Guy Langenburg attempted to gather data for global travel management consolidation, some local managers and suppliers hid it from him. No, really. They acted like children. It’s far from the first illustration of what corporate travel educators have been saying for years about globalization projects. You need to know your company. You need… Read More »