Tag: chat
American Express Global Business Travel To Buy 30SecondsToFly
American Express Global Business Travel is nearing an agreement to acquire 30SecondsToFly, a chatbot-maker serving travel management companies. The 30SecondsToFly engineering team would join the…
CWT Hotel Booking Chatbot Promised Higher Traveler Engagement Before Pandemic Paused Project
There’s so much information to convey about traveling during a pandemic that many companies shut off their online booking tools. They told employees to call…
The Future Of Travel Management Companies: Part Three, Emerging Leaner
Travel management companies are trying to make the most of a time when bookings remain feeble. In addition to staff right-sizing, relocating and retraining, some…
Messaging Alters TMC Operations, Challenges Traditional Notions Of Service Quality Metrics
The rise of chat and messaging in travel management operations is not only delivering convenient, new ways to serve the customer. It’s challenging TMCs to…
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