IBM isn’t interested in building a booking engine, but its researchers are working to help business travelers with the post-booking trip experience. The tech giant is offering travel and transportation clients opportunities to white label its conversational interface platform. This can power, for example, virtual assistants to help travelers get out of long airport lines….
Few things jazz up Rock Blanco more than new platforms, which helps him stay cool in the face of trial and error. Such is the World Travel Inc. chief innovation officer’s relationship with Alexa, whom he had to dump for a friendlier dance partner. Now, World Travel is working with Rome-based Askdata on a conversational…
Ohio-based ATG Business Travel Management plans by mid-2020 to release a voice-powered booking application thanks to a strategic partnership with IBM. Backed by historical travel and expense data, business traveler profiles and company policies, the new booking function will be “more than a chatbot,” according to Tammy Krings, CEO at ATG Worldwide. Krings claimed that essentially…
Any corporate travel operations professional can tell you that a lot of business travel bookings start with email. Sometimes this takes the form of a request that, once approved, moves to a travel agent for booking. Ideally it’s generated by an interface like a web page form that structures the output. But that’s not always…
SAP Concur last month demonstrated a chatbot that would answer client employees’ frequently asked questions about travel and expense policies. As long as it works, what travel manager wouldn’t want a virtual assistant? “Often I can’t remember how much I am allowed to spend,” said SAP Concur vice president of customer strategy David Ball at…
Georgia-based Travel Incorporated expects later this month to publish its voice-response assistant on Amazon’s Alexa Skills store. The product remained in the design stage for nearly two years as the travel management company learned how users interacted. Some other providers that built natural language technology reported tepid interest. It was an interactive storyboard concept that solved…
Artificial intelligence will mean many things to many industries. In travel management, it already helps to personalize booking experiences for travelers. Moving forward, it also will streamline workflows, minimize risk and generally alter service delivery. AirPlus International executive director of marketing Yael Klein discusses the potential as society feels its way through the early days…
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