Travelport this month announced enhancements including a self-service portal allowing travelers to manage their bookings. The portal was one reason longtime Travelport subscribers Christopherson Business Travel and Fox World Travel upgraded to the new Travelport+ platform. The pair also cited multisource content aggregation, new merchandizing capabilities and more automation for things like ticket exchanges. Travelport…
After hitting a 14-year high in 2019, passenger commissions paid by U.S. airlines to travel agencies bottomed out in 2020 along with passenger volumes, and stayed low through the first nine months of last year. The pandemic also changed the passenger mix, as mainly domestic leisure passengers made for a lower-value booking environment. Lower-value bookings…
It’s a chicken-and-egg scenario as corporate travel management companies face hard decisions on staffing. When clients resume traveling, they need reliable, expert service more than ever. But with demand in doubt, how proactive can TMCs be in bringing back their people and recruiting more? It’s a question that begets more. How have agent roles been…
Corporate travel buyers appreciate the Covid-related information delivered by their travel management companies and tech partners. The problem is, many travelers don’t read it and would rather call or email someone. Everyone hopes confusion over travel documentation requirements will wane — if not the prerequisites themselves — but many see the additional care needed to…
The pandemic was a wake-up call not only for corporations with loose or non-existent travel policies but also for collegiate travel, an area notorious for lagging program compliance. Some universities enacted travel policy mandates or found strong rationale to maintain them, and adjusted program rules to match their vaccine requirements. Like in the corporate world,…
Flexibility, support for mental well-being, time off and self-care are among the top priorities for human resources today as organizations grapple with effects of the pandemic beyond the physical health threat. Workloads grew for those still employed, and burnout is epidemic. Dónde . . . The full content is available to subscribers Username or Email…
As the corporate travel profession faces its greatest crisis, there has been much talk about the value of travel management companies. Their role was evident in how TMCs got people home when they were stranded. It goes beyond customer care, but it depends on visibility. Many corporate travel buyers said the pandemic strengthened the case…
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