Mike and Camille Cameron purchased Utah’s Christopherson Business Travel 30 years ago this month. This week, the company had to dismiss about half of its 270 employees due to the impact of the coronavirus. “As you know, travel bookings are down significantly,” CEO Mike Cameron wrote to clients in a Tuesday letter. “In response, we’ve…
As business travel service providers work to ensure the corporate traveler profiles they store are compatible with other systems and compliant with regulations, corporate travel buyers are asking for more. Clients recognize the importance of upgrading infrastructure but also feel it’s about time that suppliers regularly recognize, for example, a corporate traveler’s known allergies or required…
Business travel agency entrepreneurs sometimes say they’re not competing with large travel management companies because they are not going after the large or highly managed end of the business travel market. But big TMCs are taking their clout and experience down market. Talking about categories of business travel clients can be confusing. Small, medium, large….
Last year Altour joined Direct Travel as a travel management service provider within the portfolio of group purchasing organization Omnia Partners. In October, Christopherson Business Travel contracted with the Inter-University Council Purchasing Group of Ohio. These TMCs see consortia as a way to get their feet in the door among networks of dozens or hundreds…
At one time the main opportunity for travel management companies to deliver data to their clients was the quarterly review. But advances in data management mean customers already know the things TMC officials used to say in such meetings. Still a staple of the relationship, reviews now are more strategic and forward-looking. They feature more…
Some travel management company sources are concerned about competition from SAP Concur’s Hipmunk-powered small-business offering. A new TripLink-related requirement for Concur’s preferred partners is irksome to others. It’s just another day in the alliance, ever uneasy for some, between Concur and TMCs. Whether they’re resellers or preferred partners, certain TMCs have worried about the tech…
As travel management companies race to improve traveler services via mobile apps, one concept that hasn’t exactly taken off is a travel manager interface. Still, a couple of TMCs are offering one. Christopherson Business Travel’s mobile app is entirely for program managers. It leaves the mobile traveler touchpoint to partner apps including Concur’s main app…
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