An American Airlines exec said the carrier’s new loyalty program rewarding both travelers and employers was squarely focused on small and medium-sized enterprises. But buyer anecdotes and the company’s own program materials tell a different story. Moreover, that the program is available only on website or mobile app bookings was seen as a slap in…
Reporting on industry recovery, some travel suppliers have pointed to an uptick in trips that combine business and leisure. Such blended activity is nothing new, but the pandemic elevated its profile thanks to the changing nature of work, more employee-friendly approaches and the shock to travel itself. For organizations, the related considerations include whether to…
Automaker General Motors is shooting for a “world-class travel and expense operation” after this year bringing SAP Concur’s Travel to 19 countries and Expense to 29. While the travel management program is decades old, the $123 billion company had not quite established its travel and reimbursement processes across all markets with employees. With that and…
With growing awareness this year about the work needed for greater diversity and inclusion, and the benefits of taking it on, the travel community has responded. Groups like the Black Men’s Travel Network and the TAMS Breakthrough Diversity committee sprung to life following the social justice movements that swept across America this year in response…
With no one conducting in-person corporate events, the industry calendar is filled with webinars and other virtual programming. No one can listen to it all. Nor should they want to; many are beset by technical difficulties or stray too far into supplier marketing. But plenty deliver education for travel management pros and enable networking, benchmarking…
Treasury & Risk magazine last month recognized Bristol-Myers Squibb for new payment programs that include virtual cards for meetings and a switch to Citi for greater acceptance. The company implemented the multi-faceted program in 32 countries within eight months. Sara Friedlander, BMS director of enabling services for global procurement, spoke on the magazine’s May 22…
Under intense cost containment pressure during the past three years, Kellogg Company senior director of corporate services Cecile Mutch reinvented the travel department and boosted her role along the way. However, she didn’t always get her way. The Michigan-based, $13 billion global cereals and snacks maker in 2015 joined others in its industry with a zero-based budgeting…
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