Cornerstone Information Systems

With Airlines Pushing Self-Service For Disruptions, What’s The TMC’s Role?

As some airlines build programs to offer trip data to corporate clients on re-accommodated travelers after flight disruptions, travel management company leaders want the market to know they have a lot to offer here. Christopherson Business Travel has not seen a change in its disruption management role. “The main change is that the frequency and…

Dispatch 5

Last month, United Airlines chief commercial officer Andrew Nocella said corporate travelers increasingly “pick the airlines they want to fly on versus the purchasing manager at their business.” To some degree, the comments continued dialogue initiated by his equivalent at American Airlines, Vasu Raja, who backed AA’s corporate travel backpedaling with several statements corporate travel…

Travelport Buys Deem

Travelport acquired corporate travel booking and ground tech firm Deem from Enterprise Holdings for an undisclosed sum. Travelport plans to integrate Deem’s travel solution with its Travelport+ platform in the coming months and enable access to NDC offers, products and services. Travelport CEO Greg Webb in 2021 said he did not want to be in…

American Express Global Business Travel Sets Minimum NDC Requirements

American Express Global Business Travel developed guidance for a “minimum marketable product” using New Distribution Capability-compliant connections with airlines and distribution partners. The MMP has 162 use cases and helps demonstrate the depth of change management underway in airline distribution and retailing.  GBT, which eventually may donate the “living document” to the industry, has shared…

CWT Invests In Reporting To Join Separately Booked Trip Components

CWT earmarked some of its development budget for new trip reporting that pulls in info from multiple bookings to make client data more comprehensive. The travel management company expects it to roll out early next year as part of a new analytics solution.  Depending on the client, upwards of 30 percent of trips may have…

Modern Business Travel Pushes Limits Of Automation

There was a time when 30-year-old travel tech provider Cornerstone Information Systems saw an exchange on one in five tickets issued. Now that’s up to between one-third and half. This has huge implications for corporate travel services, labor and costs — as the industry has seen since business travel came back in earnest. Unfortunately, it’s…

Airline Contracts Are Complex But Applying Them Need Not Be Inefficient, Developers Say

Travel management companies want to maximize revenues, corporate program managers want smooth servicing and no one wants debit memos. New integration between a pair of travel tech firms hopes to accomplish all of that and address some of the challenges of alternative airline distribution models. The key is using automation to overcome airline contract complexity….

End of content

End of content