[UPDATE, May 14, 2024: CTM achieved its DPF certification shortly after this publciation. Here we published new information on data protection frameworks including Standard Contractual Clauses.”] American Express Global Business Travel’s executives get quarterly updates on cyber risks monitored by the company, according to a new section in its annual report, filed Wednesday. The company…
As some airlines build programs to offer trip data to corporate clients on re-accommodated travelers after flight disruptions, travel management company leaders want the market to know they have a lot to offer here. Christopherson Business Travel has not seen a change in its disruption management role. “The main change is that the frequency and…
In a Jan. 29 Business Travel News column, SAP Concur Travel president Charlie Sultan predicted that distribution changes would “disrupt” travel management company revenue streams and combine with tech investment pressures to prompt “further TMC consolidation.” He didn’t cover Concur’s role. Parent SAP considered buying CWT but decided against it last week, according to sources…
Execs from travel management company Corporate Travel Management on Tuesday outlined a five-year goal of doubling profits thanks to productivity gains and 10 percent annual organic revenue growth. The guidance doesn’t account for any acquisitions — a “significant opportunity” for which CTM is “well-positioned” as industry consolidation is “really likely,” according to managing director Jamie…
Duty of care is top of mind and ISO guidance on travel risk management is becoming more familiar to those involved in corporate travel. Still, many organizations don’t know which suppliers and third parties can meet TRM program needs. Aiming to plug that knowledge gap, the GBTA Risk Committee surveyed providers, reviewed supporting evidence and…
In an April post for the Society for Human Resource Management, sociologist and author Jan Yager, Ph.D., called on HR pros to encourage employees to take time off. It was one of several SHRM articles on the benefits of downtime published this year. Corporate travel departments can help. Yager mentioned providing travel discounts to employees…
Former CWT executive Martin Warner, of late a consultant to various players in corporate travel, knows as well as anyone the impact that distribution changes have on travel management economics. Here he reminds us that’s an unresolved issue with NDC. The recent article in The Company Dime on “readiness” for NDC was an excellent summary…
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