Tag Archives: CTS

Evolving Hotel Economics Present Opportunity For Commission Collection Specialists

By | January 23, 2018
Mark Dubrow

Collecting hotel commissions always has been arduous. Helping agencies and corporations with it is the reason companies like Onyx CenterSource and CTS Systems exist. For their clients, hotel compensation strategies that reallocate monies from the traditional commission bucket to so-called marketing fees exacerbate the challenge. The apparent step-up in such activity has led to more bemoaning about opaque economics… Read More »

CTS Counters ECS Claims, Lists Carlson Wagonlit Travel Among Lost Customers

By | March 18, 2016

[UPDATE, May 9, 2017: OnyxCenterSource acquired fellow hotel commission recovery specialist eCommission Solutions. Onyx CEO Mark Dubrow said the deal expands his company’s client base and provides pre-existing ECS clients “an expanded hotel network and additional support services around the world.” Dubrow added that Onyx is determining how the ECS “big data platform” may help build out business… Read More »

Commission Recovery Players Evolve, And ECS Pivots

By | May 20, 2015

Hotels pay tremendous amounts of money to travel agencies and some corporate travel departments on commissionable room rates. The standard is 10 percent. Depending on contractual arrangements, travel management companies may pass all or part of those commissions to corporate clients. Or, they may keep them and charge customers lower transaction fees. Some even waive fees if their hotel revenues are robust enough. That all… Read More »

ECommission Solutions Sues Partners CTS, Dell

By | May 20, 2015

[UPDATE, May 31, 2016: Plaintiff eCommission Solutions and defendant Dell Marketing agreed to dismiss claims and counterclaims. The presiding judge in Dallas County Court on May 27 signed the order for dismissal with prejudice prohibiting ECS from bringing the same claims in the future. The case is now closed. The related ECS suit against CTS continues in a U.S.… Read More »