If you’re a global travel manager and have not heard from your big travel management company about “proactive care” or “disruption services,” you likely will. American Express Global Business Travel and Carlson Wagonlit Travel are rolling out programs now. BCD Travel has had one for three years. The details differ, but what’s behind them is the same: operational intel…
[UPDATE, Nov. 24: Forecast data from American Express Global Business Travel is included.] [UPDATE, Oct. 1: Information from NYU’s outlook on expected hotel rate increases is included.] For 2016, corporate travel buyers should expect hotel rate growth in the low- to mid-single-digit percentages while airfares on average show little change. Those are the bottom-line conclusions forecast by BCD…
On our third podcast episode, Jay Campbell interviews Pam Massey about the new and old challenges of managing travel in a non-governmental organization, and how leadership change is prompting new approaches. Pam shared tips on communication and being flexible on policy for the sake of service quality, as well as her new thinking on travel management company RFPs. Later…
Google’s travel program has been closely watched for the better part of a decade. It helped vault “open booking” into industry vernacular. Capturing data when travelers book what and how they want — within some price guidelines — may be an attractive idea for some program managers at other organizations. But all these years later,…
TripCase, TripIt and WorldMate have been the granddaddies of itinerary apps since the App Store’s infancy. Using WorldMate’s API for email parsing and its GDS for agency synchronization, Sabre claims the lead with 30 million TripCase itineraries managed last year. “It’s early days,” said Sabre senior vice president for traveler solutions John Samuel. “This is a new space and…
Twenty of the past 22 U.S. federal agencies to select a vendor in the E-Gov Travel Service end-to-end program chose CWTSatoTravel, a spokesperson said. CWTSatoTravel has implemented 16 agencies on its E2 Solutions end-to-end desktop product. Four more are due this year. The company had already serviced 11 clients under the first E-Gov Travel Service program (see list below). In the current…
There are fewer big U.S. airlines, they negotiate with fewer companies, and their generosity on discounts has diminished. But airline contracting is still complicated. The market offers several tools to help buyers at large travel programs optimize airline combinations. Sabre last month revealed plans to refresh the Prism Avion corporate data platform in use by…
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